Custom Cabinet Installation Manager

Job Description

Job Description

Description:

Tharp Custom Cabinetry is a custom cabinet manufacturer in business for over 50 years. Our employees are empowered to make a difference in a positive team oriented environment based on a set of core values: Ownership, Service, Integrity, Teamwork and Execution.

Here at Tharp Custom Cabinetry, we do more than just make cabinets, we deliver dreams and deliver “WOW” by providing excellent customer service, while utilizing the latest manufacturing automation. Our company drives to hire people who can solve problems, think outside the box, embrace change and want to win. Our company succeeds by surrounding ourselves with diverse backgrounds and rewarding those who go above and beyond.

Reporting to a Business Unit Leader, the Installation Manager oversees all field installation and service operations, directly managing a team of in-house installers, cabinet finishers, and a warranty service, in conjunction with coordinating subcontract installation crews. This role is responsible for scheduling, quality control, customer communication, and punch list management from the start of Installation through final walkthrough and customer sign-off.

Key Responsibilities

Installation Management

• Schedule and coordinate all in-house and subcontractor installation crews across active job sites
• Ensure installations meet company quality standards, manufacturer specifications, and industry best practices
• Conduct regular jobsite visits/inspections to monitor progress, workmanship, and safety compliance
• Resolve on-site technical or fit issues in real time, coordinating with design/production as needed
• Manage tool, material, and equipment logistics to keep crews productive and on schedule
• Responsible for the service and touch-up team members, and punch list completion
• Full ownership of the install training program – from content to installer participation and graduation
• Owns install profitability targets and Time to Close Improvements

Team Leadership

• Directly supervise, train, and develop in-house installers, finishers, and warranty service
• Set daily/weekly crew assignments and hold team accountable to production schedules and installation completion rates
• Conduct performance reviews, provide coaching, and address performance issues
• Ensure Installers are properly receiving ongoing training on the “One Tharp Way” along with Customer Service Training
• Vet, onboard, and manage relationships with subcontractor crews; ensure they meet Tharp's quality and professionalism standards

Customer Communication

• Serve as the primary escalation point of contact for customers during the installation phase
• Provide clear, proactive updates on schedule, timelines, and any changes
• Address customer concerns or complaints promptly and professionally
• Conduct final walkthroughs with customers to confirm satisfaction and obtain sign-off
• Proactively work hand-in-hand with Project Management, Project Coordinators and Sales

Punch List & Administration

• Document and track all punch list items accurately and in a timely manner
• Assign punch work to appropriate crews/technicians and monitor completion timelines
• Maintain organized records of job status, punch items, and completion documentation in company systems
• Report installation KPIs (schedule adherence, punch list turnaround, customer satisfaction) to ownership/management

Qualifications

• 5+ years of experience in cabinet installation, carpentry, or residential construction, including 2+ years in a supervisory/management role
• Strong working knowledge of custom cabinetry installation, finish work, and fit/tolerance standards
• Proven ability to manage multiple crews and job sites simultaneously
• Excellent communication and customer service skills
• Experience managing subcontractor relationships and holding vendors accountable to quality/schedule
• Proficiency with scheduling and job-tracking software (or willingness to learn company systems)
• Valid driver's license and reliable transportation for jobsite travel
• Strong organizational skills with attention to detail, particularly for punch list documentation

Physical Requirements

• Ability to visit multiple jobsites daily, including new construction and remodel environments
• Ability to lift/move materials as needed during site visits (up to 50 lbs)
• Comfortable working in varying site conditions (indoor/outdoor, construction environments)

We offer consistent hours with competitive wages and benefit packages including medical and dental plans, paid holidays, and paid time off.

Tharp Custom Cabinetry is a drug-free workplace. Passing a drug screen and background check is required for employment.

Tharp Custom Cabinetry provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.