Service Technician

Rocky Top Harley-Davidson is hiring experienced SERVICE TECHNICIANS for their busy service department. Repair, customize, maintain, or overhaul both customer and dealer-owned motor vehicles as close to the allotted time schedule as possible with excellent quality. Rocky Top Harley-Davidson is part of Smoky Mountain Harley-Davidson. Qualifications & Job Requirements Completion of a factory authorized training program such as MMI Service School or equivalent work experience. Current, Clean Motorcycle license. Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within a certain number of days from hire date. Major Duties and Responsibilities Service Department Operations Provide prompt, dependable, high quality, vehicle service to internal & external customers. Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill. Maintain productivity (time spent working on billable jobs) as close to 100% as possible. Accept work assignments from Service Writer/Manager. Request parts for the job as early as possible when needs become known. Perform service, repair and customization work in accordance with factory specifications. Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction. Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that the customer may be contacted and notified of the delay. After job is finished ensure proper completion and filing of paperwork. Keep work areas as clean as possible and assist others with maintaining shop cleanliness. Maintain technical (PHD and other) qualification by completing any necessary training programs assigned by the Service Manager. Customer Service Minimize come-backs and deal with them promptly and satisfactorily when they do occur. Keep customers’ vehicle cleaner than prior to drop off. Other Duties As assigned. Physical Demands The noise level in the work environment is usually loud. Requires the use of both hands. Frequently required to bend, stoop, crouch, reach, handle tools, and lift heavy material. Frequently requires the ability to balance and push a 1000 lb. motorcycle. Working Conditions Frequently works near moving mechanical parts. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. Occasionally exposed to exhaust fumes or other airborne particles. Mission Statement & Employee Expectations Treat all employees and customers fairly, courteously, and with dignity. Model superior customer service behavior for all interactions with customers and employees. Be prompt and available for flexible scheduling. Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager. Focus on quality. Thank you for your interest in joining our team! EOE #J-18808-Ljbffr Rocky Top Harley-Davidson