Account Manager - Parking Operations

Account Manager Salary Range: $70,000 - $75,000 commensurate with experience, plus incentive bonus potential up to 15% of salary. Work Modality: In‑Person Employment Type: Full‑time Schedule: Monday‑Friday 8:00 AM‑5:00 PM – flexibility required. Location: Class A Commercial Garage in Downtown Boston. Responsibilities Develop and train supervisors and line‑level employees. Review and approve work schedules to ensure adequate coverage while minimizing expenses. Develop and maintain strong client relations and attend client meetings. Assist supervisors in handling customer complaints and day‑to‑day operational issues. Manage and submit employee, operations, and payroll reports. Oversee the customer service program to ensure customer satisfaction. Develop budgets and monitor financials to meet business goals. Review and evaluate audits to ensure integrity of revenue control. Ensure compliance with company policies and procedures, as well as those of our client. Respond to operational issues when needed (at times, after normal business hours). Maintain the highest professional and ethical standards for both our organization and our client. Ideal Experience This position is responsible for all aspects of the operation, including shuttle fleet management, self‑parking, and valet services, as well as overseeing your location team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset. Progressive management experience with front‑line team oversight. Established experience with scheduling and payroll is a plus. Bachelor’s degree with a concentration in business is helpful but not required. Skills and Abilities You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries. You are a “roll‑up‑the‑sleeves and get‑stuff‑done” type of person who is organized, honest and thoughtful. Your friends describe you as trustworthy, loyal and dependable. You are self‑sufficient, resourceful and decisive. You see a challenge as an opportunity and are looking for a position with a chance for growth. You have a flexible schedule meaning that the position may require working weekends and holidays. You have impeccable conversational and written communication skills. You have an exceptional way with people and you achieve extraordinary results. Excellent computer skills, including Microsoft Office Products (Word, Excel, PowerPoint, Outlook) and ADP. Benefits Fantastic opportunities for career growth – we always look to promote from within first! Free parking. Competitive salary commensurate with experience, plus incentive bonus potential. Very generous time‑off allowances – holidays, vacation, wellness and an extra day off for your birthday. Priority‑driven culture that is supportive, engaging, empowering and celebratory. A company that values diversity, inclusion, and belonging. The ability to work in a fun and progressive environment where everyone is provided with strong direction and then empowered to complete their objectives. Learning opportunities through our internal training program – Propark Think. Phenomenal benefits package, including medical, dental, vision, and eight supplemental insurances, including pet insurance. Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Applications will be accepted until the job is closed. Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application. Please go to the Propark corporate careers portal to view our Notice of E‑Verify Participation – Propark Mobility participates in E‑Verify. Following acceptance of your offer, we may verify your employment eligibility through the federal E‑Verify program. #J-18808-Ljbffr Propark Mobility