Plumbing Service Technician

Job Description

Job Description

The Plumbing Service Technician diagnoses, repairs, maintains, and replaces residential plumbing systems while providing professional, dependable customer service. This position requires strong technical skills, clear communication, and pride in doing the job correctly.

The technician represents Beltz Home Service in customers’ homes and is responsible for protecting their property, explaining findings and service options, and completing approved work safely and efficiently.

Essential Responsibilities

• Diagnose and resolve plumbing issues, including leaks, clogged drains, water pressure concerns, fixture failures, and water heater problems.
• Repair, maintain, and replace piping, faucets, toilets, sinks, garbage disposals, water heaters, sump pumps, and related plumbing components within training and qualifications.
• Inspect plumbing systems, identify concerns, and recommend appropriate repairs or replacement options.
• Explain findings, pricing, and available options clearly so customers can make informed decisions.
• Obtain customer approval before beginning work or making changes to the approved scope.
• Complete work according to applicable plumbing codes, manufacturer instructions, and company standards.
• Verify completed repairs through appropriate testing and confirm proper system operation.
• Protect customers’ homes, maintain a clean work area, and remove job-related debris.
• Complete accurate service records, estimates, invoices, photographs, and job notes using company software.
• Maintain an organized service vehicle, tools, equipment, and inventory.
• Safely operate company vehicles while traveling to assigned service locations.
• Communicate with dispatch, management, and other team members about job progress, scheduling, parts, and follow-up needs.
• Follow company safety procedures, use required protective equipment, and promptly report hazards, equipment problems, or incidents.
• Participate in technical training, service training, and team meetings.
• Help prevent callbacks by completing thorough diagnoses and quality repairs.

Qualifications

• Experience diagnosing and repairing residential plumbing systems.
• Working knowledge of plumbing tools, materials, installation methods, and safe work practices.
• Ability to troubleshoot problems and explain solutions in straightforward language.
• Strong customer service, organization, and time-management skills.
• Ability to use mobile devices and service management software.
• Valid driver’s license and driving record that meets company requirements for operating company vehicles.
• Willingness to participate in ongoing training and maintain credentials required for assigned work.
• Ability to work independently while communicating effectively with the team.

Physical Requirements and Work Environment

The position generally involves:

• Working in customers’ homes, crawl spaces, basements, and other areas with limited access.
• Standing, walking, bending, kneeling, climbing, and reaching while performing plumbing service work.
• Lifting, carrying, positioning, and using tools, materials, and equipment, with appropriate assistance or lifting equipment when needed.
• Exposure to varying temperatures, wet conditions, noise, dust, wastewater, and other conditions associated with plumbing service.
• Traveling between service locations and participating in evening, weekend, or on-call coverage as required by the assigned schedule.

These requirements describe typical job conditions. Essential functions and accommodation needs will be evaluated individually in accordance with applicable law. Reasonable accommodations may include adjustments to equipment, schedules, work methods, or duties where required.

Performance Expectations

Success in this role means accurate diagnoses, quality workmanship, satisfied customers, complete documentation, dependable attendance, and responsible use of company resources. Technicians are expected to provide honest recommendations, meet established service and productivity goals, and take ownership of their work from arrival through completion.

Equal Employment Opportunity

Beltz Home Service is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, national origin, ancestry, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

This commitment applies to recruitment, hiring, training, compensation, benefits, promotion, discipline, termination, and all other terms and conditions of employment. Employment decisions are based on job-related qualifications, performance, and legitimate business needs, consistent with applicable law.

Reasonable Accommodations

Beltz Home Service provides reasonable accommodations to qualified applicants and employees with disabilities, for sincerely held religious beliefs, practices, or observances, and for known limitations related to pregnancy, childbirth, or related medical conditions, as required by applicable law.

Accommodation requests will be evaluated through an individualized, interactive process under the applicable legal standards, including undue hardship where permitted by law. Applicants who need an accommodation during the application, interview, or hiring process should contact the Beltz Home Service representative coordinating their application. Employees may contact management or Human Resources.

Anti-Harassment and Anti-Retaliation

Beltz Home Service prohibits unlawful discrimination, harassment, and retaliation. Applicants and employees will not be retaliated against for reporting suspected discrimination or harassment, participating in a protected investigation or proceeding, requesting a reasonable accommodation, or otherwise exercising rights protected by law.

Concerns may be reported to management or Human Resources. If the concern involves the usual reporting contact, it may be reported to another member of management. Nothing in this description limits an individual’s right to contact a government agency or exercise other protected rights.

Job Description Disclaimer

This description summarizes the position’s primary responsibilities and requirements. It is not an exhaustive list of every duty or assignment. Responsibilities may be adjusted to meet business needs, subject to applicable law and reasonable accommodation obligations.

This job description does not create an employment contract or guarantee employment for any specific duration.

Beltz Home Service Co. was founded in 2001; we have over 26 years in business and have been privileged to serve Findlay and the surrounding areas. As a veteran-owned, family business, we’re dedicated to quality workmanship and providing top-notch service. We want you to be safe in your home, so we conduct background checks on all of our employees. We also offer the strongest guarantees in writing, and we are committed to ethical, honest, long-term relationships with every single customer.

We are also a member of the Nexstar® Network which is an international business development and best practices organization. All NexStar members adhere to a code of ethics and share a commitment to be simply the best. Our ethics, values and a tradition of excellence have made our business what it is today. As a customer of Beltz Home Service Co. you know you are getting great customer service from our trained professionals at a fair and straightforward price.

Hear our full story on the Owned and Operated Podcast.

Company Description

Beltz Home Service Co. was founded in 2001; we have over 26 years in business and have been privileged to serve Findlay and the surrounding areas. As a veteran-owned, family business, we’re dedicated to quality workmanship and providing top-notch service. We want you to be safe in your home, so we conduct background checks on all of our employees. We also offer the strongest guarantees in writing, and we are committed to ethical, honest, long-term relationships with every single customer.\r\n\r\nWe are also a member of the Nexstar® Network which is an international business development and best practices organization. All NexStar members adhere to a code of ethics and share a commitment to be simply the best. Our ethics, values and a tradition of excellence have made our business what it is today. As a customer of Beltz Home Service Co. you know you are getting great customer service from our trained professionals at a fair and straightforward price.\r\n\r\nHear our full story on the Owned and Operated Podcast.