Customer Service Representative

Customer Service RepresentativeWe are immediately hiring a Customer Service Representative in Etna, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation's biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.Here are a few of the many benefits when working with us:Medical, Dental, Vision Benefits start at 30 Days401 (K) Savings Plan with a company matchDiscounted employee stock purchase optionsQuality employee discounts that actually save you money on tools, cars, appliances, travel and moreAll major holidays paid and Paid time off within your first yearUp to 12 weeks paid maternity leaveSummary The Customer Service Representative I position work cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquires, and resolves customer complaints and answers customers' questions.Essential FunctionsResponsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers' expectations. Execute customer communication protocolHandle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demandsWorkflow management: enhance productivity through effective scheduling and planningGenerate purchase/repair orders and maintenance of filesParts management: contribute to cost containment through inventory planning and warrantyAdditional ResponsibilitiesEnsures compliance with all company, local, state, federal and other regulatory agencies policiesPerforms other duties as assignedSkills and AbilitiesStrong verbal and written communication skillsAbility to get both verbal and written communication across that has the desired effectGoal oriented, drive for results, assertive, and deal well with ambiguityPossesses a high degree of initiativeMust have high level of energy and be a self-motivated and self-directed personAbility to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignmentsAbility to focus on multiple projects and activities simultaneouslyFlexibility to operate and self-driven to excel in a fast-paced environmentAbility to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)Demonstrates customer service skillsQualificationsH.S. diploma/GED requiredOne (1) year or more in sales and/or customer service requiredDOT Regulated NoApply Here With Ryder TodayWe want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!