IT Support Specialist 1

IT Support Specialist

The IT Support Specialist provides comprehensive technical support to company employees, ensuring reliable operation of hardware, software, and network systems. This role serves as the primary point of contact for end-user technical issues at Legrand's Denver, CO locations, while also delivering remote support to our global teams, to ensure uninterrupted productivity across the organization.

Essential Functions:

• Deliver advanced technical support and troubleshooting for end users at our Denver, CO facilities of Legrand's Data, Power, and Control business division, as well as provide remote support for global sites and users
• Leverage deep knowledge of enterprise IT infrastructure, network systems, and application environments, including Windows computers, OT systems, and IoT devices, to support manufacturing operations
• Regularly communicate and collaborate with internal and external IT functional experts, manufacturing staff and business stakeholders to ensure correct and timely support is delivered
• Manage cybersecurity vulnerabilities and partner with IT staff and business users on cybersecurity initiatives, to implement innovative solutions
• Diagnose and resolve complex hardware and software technical issues
• Maintain and repair computers and peripheral devices
• Facilitate new employee setup, deployment, and onboarding
• Maintain accurate inventory of IT equipment
• Install and configure software on user machines to optimize system performance
• Coordinate maintenance and repairs with third-party vendors
• Purchase and provision IT supplies

Perform other duties as necessary or assigned

Knowledge, Skills & Abilities:

• Proven IT experience supporting end users and computer systems
• Preferred experience supporting Windows servers and network environments
• Working understanding of TCP/IP, DNS, and DHCP network protocols
• Familiarity with ITSM principles and best practices
• Ability to thrive in a fast-paced, time-sensitive environment while managing multiple priorities
• Excellent verbal and written communication skills
• Strong customer service orientation and interpersonal skills
• Skilled at diagnosing and resolving complex technical problems
• Demonstrated ability to quickly learn and adapt to new technologies
• Self-motivated and able to work independently with minimal supervision

Minimum Qualifications:

• Bachelor's Degree in Computer Science, Information Systems, or equivalent work experience
• Minimum four (4) years of IT user support experience
• ITIL 4 Foundation certification preferred

Working Conditions / Physical Requirements:

• Ability to lift, move and/or transport equipment weighing up to 25 pounds
• Ability to install/remove equipment and/or related wiring underneath desks or other confined areas with limited space
• Ability to engage in repetitive bending and/or twisting to assemble, assess, maintain or disassemble equipment and/or wiring
• Ability to sit or stand for extended periods of time
• Occasional travel to other Legrand locations

Note: The above Job Description is representative of the responsibilities and qualifications necessary to be successful in this role. It does not encompass every job duty or responsibility; other tasks may be assigned as necessary. Further, this job description does not alter the at-will nature of employment with Legrand and does not create a contract of employment.

The Perks:

We care about your well-being both inside and outside of work. Our comprehensive benefits package for full-time employees includes medical, dental, and vision insurance, a 401(k) with company matching to help you plan for the future, and generous paid time off (PTO). We also offer additional perks such as boot reimbursement and employee referral bonuses, supporting both your professional success and personal well-being.