Guest Reception Representative

Job Description

As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests.

Joining our team comes with a range of benefits, including:

• $16.00 hourly plus commission on ticket sales
• 401(k) plan
• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Employee discounts, and more!

Experience being part of our expanding success.

Contribute to the satisfaction of our valued customers.

Join a team that values customer obsession.

Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement.

If you're passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer!

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

• Greet guests warmly and professionally, whether in person or over the phone.
• Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.
• Follow processes outlined in the Guest Reception Training Manual SOP.
• Maintain positive working relationships with Sales, Marketing, and Administrative teams.
• Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
• Accurately assign guests to Sales Representatives in the order of their arrival.
• Ensure timely updates of guest information in Concierge.
• Answer all incoming calls, conduct research on customer issues, and advance to a manager/supervisor when necessary.

Qualifications

• Excel in providing an exceptional customer experience
• Quickly learn computer systems
• Must be at least 18 years old
• Availability to work a flexible schedule, including weekends, and holidays
• Strong communication and collaboration skills
• Basic computer knowledge