Service Advisor

Overview Group 1 Automotive is seeking a customer-focused and detail-oriented Service Advisor to join our CJDR Rockwall team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a seamless and positive service experience. This role is responsible for understanding customer concerns, recommending appropriate services, and maintaining strong relationships that drive satisfaction and retention. Responsibilities Greet customers promptly and professionally, assessing their vehicle service needs Clearly communicate recommended services, timelines, and pricing Open and manage repair orders in accordance with dealership and manufacturer standards Coordinate with technicians to ensure accurate diagnosis and timely completion of work Provide updates to customers regarding repair status and any additional service recommendations Verify completed work and ensure customer satisfaction prior to vehicle delivery Upsell additional services or maintenance when appropriate Handle customer concerns and resolve issues in a timely and professional manner Maintain accurate documentation and ensure compliance with dealership processes Support service department goals related to revenue, CSI (Customer Satisfaction Index), and efficiency Qualifications Previous experience in an automotive service advisor or customer service role preferred Strong communication and interpersonal skills Ability to multitask and work in a fast-paced dealership environment Basic automotive knowledge or willingness to learn Proficiency with dealership management systems (e.g., CDK, Reynolds & Reynolds, or Workday a plus) Strong organizational and problem‑solving abilities Valid driver’s license and acceptable driving record High school diploma or equivalent required; additional training or certifications are a plus Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening. #J-18808-Ljbffr