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Customer Service Representative (02804) - 2504 N Water St

Domino's Pizza

Customer Service Representative

We are seeking a dedicated Customer Service Representative to join our team at our Decatur location (2504 N Water St). As a Customer Service Representative, you will be the face of our company, ensuring exceptional customer experiences through efficient and professional service.

  • Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly
  • Process customer orders, ensuring accuracy and timeliness
  • Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions
  • Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
  • Collaborate with team members to ensure smooth operations and consistent customer service
  • Enter and update customer information in our database systems
  • Assist in maintaining a clean and organized work environment
  • Participate in team meetings and training sessions to enhance skills and knowledge
  • Identify and escalate complex issues to appropriate departments or management when necessary
  • Meet or exceed established performance metrics and quality standards

Qualifications

  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in data entry and basic computer operations
  • Ability to multitask effectively in a fast-paced environment
  • Basic math skills for processing transactions and handling monetary exchanges
  • Strong interpersonal skills and ability to work collaboratively in a team
  • Customer-focused mindset with a commitment to providing exceptional service
  • Flexibility to work various shifts as needed
  • Ability to remain calm and professional under pressure
  • Willingness to learn and adapt to new technologies and procedures
  • Physical ability to stand for extended periods and navigate the work area
Domino's Pizza
Vacancy posted 5 days ago
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