Food Server - 2nd Shift (Asia-Azteca)

Food Server

Our mission is to be Chicagoland's premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We're not just a casinowe're a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success.

A Food Server is responsible for creating a positive guest experience by taking orders, delivering food and beverages, and providing knowledgeable recommendations on menu items, including food, wine, beer, and spirits. As a representative of American Place Casino, they maintain a professional and friendly demeanor, ensure accurate and timely service, and support a smooth, enjoyable dining experience.

Job titles similar to this role include: Waiter/Waitress.

What is expected of you:

• Consistently following established sequence of service to provide the highest level of service to our guests
• Building and establishing a personal clientele through guest interaction, name/face recognition
• Anticipating guests needs and responding appropriately
• Responsible for a cash bank to ensure quick service for our cash paying guests
• Performing all opening and closing duties daily
• Maintaining cleanliness of shift area and service bar/stations
• Working as a team to insure the highest level of guest satisfaction
• Following all policies and procedures set forth by the company
• Following all health and safety regulations
• Communicating effectively with management and team members alike
• Maintaining the highest level of professionalism with both guests and team members
• Responsible to comply with all managers and direct supervisor requests

Experience you will need:

• Proficiency in company operational systems, including:
• Opening and closing procedures
• Food and beverage knowledge
• POS systems
• Cash handling procedures
• Proven ability to provide excellent service, handle customer inquiries, and resolve complaints effectively
• Skill in accurately processing orders, handling special requests, and ensuring the correct presentation of dishes
• Ability to efficiently manage multiple tables and orders, ensuring timely service.
• Ability to handle unexpected situations or challenges, such as incorrect orders or customer issues, with a calm and proactive approach.
• Bilingual proficiency preferred, but not required

Physical requirements:

• Carry and balance trays.
• Lift up to 30 lbs.
• Stand for long periods.
• Navigate crowded spaces.
• Handle fast-paced environments.
• Flexibility in bending and reaching.
• Adaptability to casino conditions, including bright lights and noise.

Certificates, licenses, registrations:

• Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.

Benefits/perks:

• Medical, Dental, Vision
• 401K: Matches 50% of your contribution, up to 4% of eligible contribution
• Educational Tuition Reimbursement
• Paid Time Off
• Ventra Program, EAP programs, etc.

Salary range: $11.40-$18

American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.