Logistics Account Manager - St. Louis, MO

Logistics Account Manager - St. Louis, MO

Job Location: St. Louis Metropolitan Office Location: Onsite Employment Type: Salary - Commission Job Type: Full Time

Start a Watco Career and Discover the Difference Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all or the same team. One Watco.

Here's what you can expect from Watco:

• Outstanding culture recognized by Forbes and Newsweek
• Competitive compensation and benefits
• Leadership and development programs offered through Watco University
• Career advancement opportunities

Job Summary

This position requires a portable book of business. The Account Manager of Watco Logistics is responsible for generating new sales activity and the overall day-to-day freight management of shipments and/or customer accounts. This position plays a critical role in providing quality service to customers, encouraging team morale and performance, while maintaining a positive culture within the branch. It is essential for the Account Manager to conduct the necessary activities to deliver the desired results, garner customers' trust and produce above average gross revenue and profits to ensure the branch's annual goals and objectives are met. This position has various responsibilities including freight sales, customer spot pricing, carrier price negotiation, and operational duties

Essential Duties and Responsibilities

• Develop new customer sales
• Utilize various prospecting methods to generate new sales leads and solicit freight
• Cultivate sustainable customer relationships and encourage customer growth
• Deliver cost-effective solutions that will attract and retain customers
• Manage broker and customer service aspects of assigned shipments and/or customer accounts
• Effectively communicate with customers, carriers, operations, and internal teams
• Support customers with pricing, operations, and payment-related issues
• Manage spot pricing and carrier negotiations
• Conduct on-site customer visits as needed
• Cultivate customer growth and relationships
• Work hand in hand with transportation coordinators on brokering and provide effective feedback
• Communicate effectively with customers, carriers, shippers, and team members
• Involvement in spot pricing carrier negotiations and RFP (Request for Pricing form - Proposal) RFI (Request for Information)
• Other duties as needed

Qualifications

2 years brokerage operations experience preferred

Transportation or supply chain related experience preferred

Business development personal training, sales knowledge, and highway service knowledge

Apply knowledge of organization, communication, conflict resolution, and time management skills

Use basic computer skills - Microsoft Excel, Word, PowerPoint, and Data Entry

Registry Monitoring Insurance Services (RMIS) skills recommended

Transportation Management System (TMS) skills recommended

Ability to work with others and be a positive influence on co-workers

Utilize professional phone and email communication skills

Ability to provide oral and written reports, business correspondence, and effective presentation of information to customers, team members, and managers

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Education Must be 18 years of age or older with High School or GED equivalent