Universal Banker

The Universal Banker has both new account representative and customer service representative duties. This banker is responsible for providing courteous assistance to new and established customers in their selection of various accounts and financial services, cross‑selling products and services when appropriate; and processing all new account transactions as well as offering superior customer service by processing transactions as a bank teller. Ensures that proper customer identification information has been collected prior to opening a new account. Examines checks deposited to determine proper funds availability based on regulations and place holds as necessary. Accepts and accurately processes requests for name and address changes, unauthorized ACH, debit card disputes, stop payment orders, wire transfers, check orders and other similar services. Performs check back review of all new account information that has been entered on the system or on the Internet Banking system. Requirements High School diploma or equivalent. Thorough knowledge of financial institution products and services. Excellent communication and customer service skills. Excellent time management skills with the ability to multi‑task, and follow through with commitments. Ability to effectively interact with customers and other employees at all levels of the organization. Strong selling and cross‑selling skills. Ability to work with customers under time constraints. Strong organizational, planning, prioritization and detailed orientation skills. Core Competencies Demonstrates expertise in customer service and account management within a financial institution, with strong skills in cross‑selling and processing transactions accurately. Proficient in managing customer interactions and ensuring compliance with banking regulations. Highest-signal resume keywords Customer Service Skills Cross‑Selling Skills Time Management Skills Organizational Skills Knowledge of Financial Products ATS Optimization Keywords Hard Skills Account Management Transaction Processing Regulatory Compliance Check Examination ACH Processing Soft Skills Excellent Communication Multi‑Tasking Detail Orientation Planning Skills Interpersonal Skills Industry Keywords Financial Institution Customer Identification Funds Availability Wire Transfers Stop Payment Orders Tools & Technologies Internet Banking System #J-18808-Ljbffr Jobtailor