Front Desk Coordinator

Front Desk Coordinator (Studio Experience Specialist)Peaches mission is to clear care barriers and make wrinkle treatment more accessible than it's ever been through Preventative Botox, Prescription Retinoids, and Daily Use Sunscreen. Our approach? Transparent pricing, unmatched quality of care, and solutions backed by science. Plain and simple.The Front Desk Coordinator role at Peachy, known internally as a Studio Experience Specialist, works closely with our Studio Manager and Clinical Providers to ensure a positive and educational experience for every client, every time. This role is a client journey expert, passionate about wrinkle prevention and knowledgeable about Peachy products and services, driving sales through personalized recommendations and exceptional client care.Schedule & Availability: This part-time role offers 18–30 hours per week, with the opportunity to work a variety of shifts based on studio needs. We're looking for someone with flexible availability who can support both weekday and weekend coverage, with at least one weekend day required each week. Broad availability is strongly preferred.What You'll Do:Greet clients and ensure a seamless check-in and check-out processBuild strong client relationships by understanding individual needs, recommending products and services, and identifying opportunities to enhance the client experience through thoughtful upselling.Execute sales strategies and initiatives to achieve individual and team performance goals while delivering an exceptional client experience.Collaborate with team members and support Clinical Providers to deliver a best-in-class studio experience for our clientsProvide consistent, high-quality service and hospitality to clients, answer questions about Peachy treatment options and promote Peachy after care productsCommunicate with remote Customer Service team to maintain client schedule, including new client and rescheduled client appointmentsDemonstrate Peachy company Core Values and foster an inclusive culture with both team members and clientsComplete studio opening and closing tasksMaintain studio appearance, replenishing products, maintaining stock room, cleaning common areasAdhere to infection control standards including, but not limited to hand hygiene, use of PPE, and equipment disinfection/sterilization. Strong commitment to HIPAA privacy practicesWho You Are:Communicates Effectively - Delivers messages in a clear and concise manner; Attentively listens to others; Effective in a variety of settings: one-on-one, small and large groups, and among diverse position levels.Collaborates - Works cooperatively with others across the organization to achieve shared objectives; Partners with others to get work done.Tech Savvy - Readily learns and adopts new technologies.Situational Adaptability - Seamlessly adapts in a fast paced, quickly changing environment effectively utilizing available resources; Picks up on situational cues and adjusts in the moment; Understands that different situations may call for different approaches depending on the circumstances.Embodies our Core Values of Providing the Positive, Continually Raising the Bar, Earning & Keeping Trust, Being Client Obsessed, and Reveling in the Constraints.What You Have:Client facing experience in a customer service, hospitality, high-end retail or wellness services role.Flexible to work in multiple studio locations within a reasonable distance to your home studioThis part-time role offers 18–30 hours per week, with the opportunity to work a variety of shifts based on studio needs. We're looking for someone with flexible availability who can support both weekday and weekend coverage, with at least one weekend day required each week. Broad availability is strongly preferred.Minimum of 18 years old and eligible to work in the United States without sponsorshipPhysical Requirements:Frequently required to kneel, bend, sit and stand for long periods of timeAbility to lift/transport items weighing up to 30 lbsOperate standard office equipment and technologyPay & Perks:Competitive CompensationComplimentary quarterly wrinkle treatment + retinoidEmployee discount for Peachy services and products401K + employer match after 90 days of employmentThe target base pay for the Studio Experience Specialist role in New York, NY is $19.00/hour USD. This rate may be modified in the future.This position requires additional responsibilities not listed here and may change throughout employment.Peachy is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, genetic information, age, or military or veteran status in accordance with federal law. In addition, the Company complies with applicable state and local laws governing non discrimination in employment in every jurisdiction in which it maintains facilities. The Company also provides reasonable accommodation to qualified individuals with disabilities, pregnant individuals, and individuals with sincerely held religious beliefs, in accordance with applicable laws.Alert: We are aware of a scam whereby imposters are posing as employees from Peachy. Be aware of anyone requesting financial or personal information. At Peachy, we take pride in creating a best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver's license, or bank information, etc.) from you via text or email. If you are suspicious of a job posting or job related communication mentioning Peachy, let us know by contacting us at View email address on click.appcast.io for Recruiters: Peachy only accepts resumes directly from candidates. Peachy does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes.Pursuance to the Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.