Order Entry Specialist

Order Entry Specialist

As an Order Entry Specialist, you are accountable for delivering error-free order execution, accelerated cycle times, and seamless revenue enablement through disciplined systems use, proactive problem solving, and cross-functional collaboration. This role goes beyond transaction processing to own the integrity of the order lifecycle, ensuring that every order supports on-time delivery, margin protection, and an exceptional customer experience.

You will leverage data, KPIs, and root cause analysis to continuously improve performance, reduce rework, and eliminate inefficiencies. As a critical connector across Sales, Purchasing, Production, and Logistics, you will anticipate risks, remove barriers, and drive solutions that enable the business to scale effectively.

This role is designed to build deep operational expertise, business acumen, and cross-functional influence, contributing to a high-performance, continuous improvement culture where training, competency mastery, and accountability drive measurable results.

Essential Duties & Responsibilities:

• Own and deliver 100% order accuracy, ensuring all transactions are executed with precision and validated against customer, pricing, and operational requirements.
• Drive on-time order fulfillment and cycle time reduction by proactively managing timelines, identifying risks early, and coordinating solutions across departments.
• Act as the central point of accountability for the end-to-end order lifecycle, ensuring seamless execution from order entry through delivery.
• Identify, investigate, and eliminate root causes of errors, rework, and delays to continuously improve operational performance.
• Enable revenue by removing order-related barriers, ensuring orders flow efficiently without preventable disruptions or delays.
• Partner cross-functionally with Sales, Purchasing, Production, and Logistics to optimize execution, prioritize critical orders, and align on business objectives.
• Provide proactive, solution-oriented communication to customers and Account Executives, ensuring transparency and confidence throughout the order process.
• Own the resolution of returns, discrepancies, and exceptions, ensuring timely, accurate, and customer-focused outcomes while preventing recurrence.
• Maintain system and data integrity across ERP and CRM platforms, ensuring all information supports accurate forecasting, reporting, and decision-making.
• Apply business acumen in daily decisions, balancing customer satisfaction, operational feasibility, and margin impact.
• Continuously build product, process, and system knowledge to improve execution quality and support broader business initiatives.
• Contribute to process improvements, SOP enhancements, and workflow optimization to increase efficiency and reduce variability.
• Strives to promote a safe food culture by maintaining a clean and organized workspace and adhering to all quality and safety standards within the department to ensure the safe production and shipment of quality food products.
• The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

This position has no supervision responsibilities.

Education: High school diploma or equivalent, and completion of college coursework.

Experience: Two years' related experience and/or training; or equivalent combination of education and experience from which comparable knowledge, skills and abilities have been achieved.

Certifications: n/a

Functional Skills:

o Demonstrates a strong ownership mindset, consistently delivering high-accuracy, high-quality results while prioritizing effectively to meet critical timelines. Applies exceptional attention to detail to manage complex data, ensuring data integrity and error-free execution, and partners cross-functionally to resolve issues, remove barriers, and drive on-time order fulfillment.

o Brings sound business acumen, with an understanding of gross margin, cost of goods sold, and profitability, using this to support informed decisions. Navigates ambiguity with confidence, exercises strong judgment to balance business and customer needs, and maintains the highest level of professionalism while safeguarding confidential company and customer information.

o Demonstrates advanced proficiency in ERP, CRM, and order management systems, ensuring accurate, efficient, and scalable transaction execution.

o Utilizes technology and data systems to drive accuracy, visibility, and informed decision-making, not just transactional entry.

o Maintains a high standard of data integrity through disciplined system usage and validation practices.

o Leverages tools such as Microsoft Platforms: Excel, Outlook, Microsoft Dynamics 365, Power BI and Business Central to analyze information, improve workflows, and support operational efficiency.

o Possesses working knowledge of domestic and international shipping processes, enabling effective coordination and risk mitigation in order fulfillment.

Language Skills: Solid verbal and written communication skills. Ability to read, analyze and interpret purchase orders, technical procedures, shipping documents, and governmental regulations. Ability to write correspondence that is professional in both content and tone. Ability to effectively present information and respond to questions from Lebermuth team members and customers

Leadership/Behaviors Skills: Timely and responsive with a strong sense of urgency; flexible and adaptable; conceptual and forward thinking. Team player who also functions well independently, a self-starter.

Culture Match Behaviors: Enjoys and thrives in a fast-paced, high-growth environment, with a huge drive to create an impact while also being an effective listener, respectful problem-solver and a collaborative, continuous learning, high performing team member.

Physical and Sensory Demands / Environmental Conditions / Equipment Used:

This role routinely uses standard office equipment such as computers, phones, electronic devices, photocopiers, filing systems/cabinets and fax machines.

Ability to sit at desk for 4+ hours per day.

Ability to operate keyboard and view computer screen frequently.

Ability to write ideas/information in a logical flow for 5+ hours per day.

Ability to read and respond due to the nature of work, frequently throughout the day.

Ability to communicate with others via phone, in-person, and computer frequently.

Ability to listen to vendors and internal customers, problem-solve, and respond accordingly, frequently throughout the day.

Ability to stand, sit, walk, bend, reach, stoop, squat, kneel, twist, push, pull, and carry items frequently.

Lifting up to 15 lbs. sporadically.

The employee is primarily exposed to a normal office environment with moderate noise.

The employee is occasionally required to wear suitable Personal Protective Equipment while visiting operations areas.

While performing the duties of this job, the employee is regularly exposed to perfumes and airborne particles.

This is an onsite position with a weekly 8am - 5pm Monday Friday schedule; Schedule may vary weekly to ensure business and customer needs are met.

Lebermuth Benefits/Perks:

As a valued member of Lebermuth Company, employees are provided with a range of benefits and perks that reflect our commitment to their well-being and professional growth. Our comprehensive health plans ensure that employees and their families are well cared for, while our retirement savings options support long-term financial security. We offer generous paid time off policies to encourage work-life balance and provide opportunities for continuous learning and development through workshops, training sessions, and educational support.

Lebermuth takes pride in fostering a collaborative and inclusive work environment, where every team member's contribution is valued. Our high-performance atmosphere is driven by innovation and excellence, ensuring that our employees are constantly motivated and empowered to reach their fullest potential. Join us and experience the holistic benefits and perks that come with being part of a company dedicated to excellence and innovation.