Provider Liaison Specialist

Job Description

Job Description

Libra Solutions helps simplify and ease the burden of legal processes for plaintiffs, heirs, and the attorneys and doctors who serve them. By combining financial strength with technology-driven innovation, we simplify difficult legal processes, reduce delays, and help people access both money and the care they need, when they need it most. Our companies are leaders in their industries! MoveDocs streamlines the coordination of medical, financial, and professional services for personal injury cases—improving efficiency for attorneys, care providers, and their clients. Oasis Financial is the largest and most recognized plaintiff funding brand in the nation, having helped 400,000+ plaintiffs access more than $2 billion in funding while their personal injury cases progress. And through Probate Advance, we enable heirs to access their inheritance without waiting through the lengthy probate process.

Together, under the Libra Solutions banner, we support a nationwide network of more than 45,000 attorneys and 10,000 healthcare providers – creating a powerful platform to deliver faster, more seamless outcomes for our customers.

The Provider Liaison Specialist is responsible for supporting and developing strong relationships with existing provider partners, working closely with the Provider Account Managers to identify new business opportunities among existing customers, and serving as a point of contact for customer service-related inquiries. In this role, you will liaise with cross-functional internal teams and support the Provider Account Managers to improve the full customer experience and grow revenue.

This is an in-person position that can be based out of one of our offices located in Denver, CO, Las Vegas, NV, or Charlotte, NC.

Responsibilities:

• Schedules patients with our facility partners.
• Monitors and retrieves missing bills, records, liens from our facility partners.
• Delegates and handles correspondence for internal and external parties.
• Communicates daily with our medical facilities to verify that exams were completed and update information in our system.
• Notify referring parties via email and phone call of any pertinent information regarding the scheduling of their client/patient.
• Communicates daily with our medical facilities to receive examination results.
• Updates contacts, addresses, modalities, special instructions, and other related information in our system.
• Supports the Account Managers and Provider Development Executives.
• Maintains confidentiality in accordance with HIPAA regulations.
• Performs other related duties as assigned.

Requirements

• High School or GED required; college degree preferred
• Experience working with medical providers and attorneys and knowledge of medical terminology.
• Experience using Salesforce or CRM software.
• Demonstrated experience in successfully delivering client-focused solutions to customer needs.
• Demonstrable ability to communicate, present to and influence key stakeholders.
• Strong listening, negotiation, and presentation abilities.
• Ability to multitask and respond to emails and inquiries in a timely manner
• Ability to perform in a heavy inbound/outbound call environment with strong verbal and written communication skills
• Proven ability to work in a fast-paced environment while maintaining a high level of work quality
• Proficient in MS Office
• Must be able to work in-office at one of our office locations in Las Vegas, NV, Denver, CO, or Charlotte, NC

Benefits

We believe taking great care of our customers starts with taking great care of our people. That’s why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.