Advanced Field Service Engineer - Baton Rouge, LA

Advanced Field Service Engineer Security Systems (Access Control)

As an Advanced Field Service Engineer Security Systems (Access Control) here at Honeywell, you will lead advanced installation, commissioning, maintenance, troubleshooting, and technical support activities for on-premises access control and physical security systems at customer facilities. You will serve as a technical resource for complex security system applications, ensuring reliable system performance, facility security, and customer satisfaction. You will work out of our Baton Rouge, Louisiana location, supporting industrial customer sites throughout the region, including refineries, specialty chemical plants, and liquefied natural gas (LNG) facilities.

Responsibilities

Key responsibilities include:

• Lead the installation, configuration, commissioning, testing, and maintenance of Honeywell access control and security systems, including Enterprise Buildings Integrator (EBI), Digital Video Manager (DVM), and associated hardware and software.
• Perform advanced installation, programming, integration, and troubleshooting of access control panels, power supplies, card readers, cameras, door hardware, magnetic locks, electric strikes, and related field devices.
• Lead complex system commissioning, upgrades, modifications, migrations, and system expansions to ensure optimal performance and compliance with customer requirements.
• Diagnose and resolve complex hardware, software, networking, communication, and system integration issues, identifying root causes and implementing corrective actions.
• Configure and optimize system applications, databases, firmware, network communications, and security system functionality.
• Perform advanced preventive maintenance, equipment replacements, firmware updates, system backups, and performance assessments.
• Lead integrations between access control, video surveillance, intrusion detection, fire and life-safety, and other facility systems.
• Serve as a technical resource and provide guidance, mentoring, and support to other field technicians and service team members.
• Provide advanced technical consultation to customers on system capabilities, operation, credential management, administrative functions, and recommended system improvements.
• Review and interpret complex technical drawings, blueprints, wiring diagrams, network architecture, and engineering documentation to support installations and system modifications.
• Coordinate with project managers, engineering teams, subcontractors, and customer representatives to support project execution, system acceptance, and resolution of technical issues.
• Identify opportunities to improve system reliability, operational efficiency, service delivery, and customer satisfaction.
• Maintain accurate service documentation, system configurations, commissioning records, maintenance reports, and customer communications.
• Ensure all work complies with Honeywell safety policies, customer site requirements, applicable codes, and industry standards.

Qualifications

You must have:

• High school diploma or equivalent.
• Minimum of 5 years of experience in field service, electronic security systems, access control, low-voltage systems, or a related technical field.
• Advanced knowledge of access control hardware, electronic security systems, low-voltage wiring, system programming, and complex troubleshooting.
• Demonstrated experience installing, configuring, commissioning, and maintaining access control and integrated security systems.
• Working knowledge of IT networking fundamentals, including IP addressing, Ethernet, network connectivity, and troubleshooting.
• Ability to independently diagnose complex technical issues, identify root causes, and implement effective solutions.
• Ability to read and interpret technical drawings, blueprints, wiring diagrams, schematics, and system documentation.
• Valid driver's license and ability to travel to customer sites.
• Ability to lift equipment weighing up to 50 pounds and safely work from ladders or lifts.

We value:

• Extensive experience installing, programming, maintaining, and troubleshooting Honeywell access control systems, including EBI and DVM.
• Advanced knowledge of access control panels, card readers, smart cards, OSDP communications, cameras, and electronic door locking hardware.
• Experience with industrial security applications, including Transportation Worker Identification Credential (TWIC) systems, public address and general alarm (PAGA), plant radio, and intrusion detection.
• Experience supporting industrial, manufacturing, refinery, chemical, petrochemical, or other critical infrastructure facilities.
• Strong understanding of IT networking, Power over Ethernet (PoE), network architecture, and security system integrations.
• Experience leading complex installations, system commissioning, upgrades, and technical troubleshooting activities.
• Ability to provide technical direction, mentoring, and knowledge transfer to technicians and other field personnel.
• Strong analytical, problem-solving, communication, and customer relationship management skills.
• Ability to work independently, prioritize competing service demands, and manage complex customer assignments with minimal supervision.
• Experience collaborating with engineering, project management, operations, and customer stakeholders.
• Commitment to workplace safety, quality service, continuous improvement, and professional development.

Benefits of working for Honeywell include a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields. Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.