Patient Care Coordinator

Patient Care Coordinator

The Patient Care Coordinator ensures seamless coordination of infusion and enteral services, manages therapy changes, and oversees the resupply of medical equipment, medications, and supplies for patients. This role requires strong communication, multitasking, and problem-solving skills while working closely with patients, caregivers, providers, pharmacies, nursing agencies, and insurance companies.

Position Responsibilities

• Coordinate care for newly admitted patients requiring infusion or enteral therapy.
• Communicate with pharmacists to determine appropriate drug delivery methods and resolve medication-related needs.
• Conduct patient resupply calls, assessing supply requirements and completing clinical screening questions.
• Ensure compliance with payer guidelines and regulatory standards for resupply processes.
• Perform accurate data entry for orders and maintain up-to-date patient records.
• Obtain prior authorizations and verify insurance coverage to support timely service.
• Identify nursing care needs and coordinate services with appropriate home health or nursing agencies.
• Monitor and address irregular supply or medication usage patterns, resolving shipping or service issues as needed.
• Collaborate with referral sources, clinical teams, and inventory departments to ensure efficient and accurate service delivery.
• Participate in quality assurance initiatives, process improvements, and complete required documentation for accurate billing.
• Other duties as assigned.

Education and Experience Requirements

• High school diploma or General Education Development (GED) equivalent.
• Experience in healthcare, customer service, or related field.

Desired Qualifications and Experience

• Knowledge of homecare infusion or enteral nutrition services.
• Experience with prior authorization processes and payer requirements.
• Experience with medical supply resupply processes and insurance verification.
• Familiarity with EPIC or Brightree.

Required Skills and Abilities

• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills.
• Proficient in Microsoft Office and electronic medical record (EMR) systems.
• Creative problem-solving and customer service orientation.
• Demonstrated ability to build cooperative working relationships and contribute to team success.

Physical Requirements

These physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Ability to lift 20 lbs.
• Ability to sit for extended periods, including an 8-hour shift.

Additional Eligibility Requirements

• Successful completion of background and reference checks.
• Proof of eligibility to work in the United States.

Expected Work Hours and Location

Generally, 8:00 am to 5:00 pm with occasional nights and weekends. Days and hours are subject to change with notice. May be considered for hybrid work after six (6) months of employment. Must abide by University of Iowa Health Ventures Telecommuting policy.