Dining Associate III - Retail Dining

Dining Associate III

Under the direction of the operation's leadership, the Dining Associate III is responsible for providing superior guest service. Tasks will be performed in a quick and efficient manner, such as greeting customers, collecting payment, preparing and assembling food and beverage orders. Safeguards company, customer, and campus assets, including keys and safe codes. Provides training and guidance to other student employees.

Essential Duties And Responsibilities Include The Following. Other Duties May Be Assigned.

1. Obtains assigned service stations from supervisor at the start of the work shift
2. Sets the pace for their scheduled shift within the operation; with provided standard operating procedures (SOPs)
3. Assists leadership team in clerical duties, including inventory management, invoice processing, and audits
4. Assists leadership team in training and guiding other student employees
5. Assists leadership team in special orders, projects, marketing, and event planning
6. Manages waste & temperature logs throughout the duration of their shift
7. Greets customers, takes their order, collects payment, and makes change
8. Demonstrate knowledge of menu items, allergen information, and offerings
9. Follow alcohol serving guidelines as described by the California alcohol beverage control and campus regulations where alcohol is served
10. Follow established branded concept guidelines where applicable
11. Merchandise retail items on the sales floor in an aesthetically pleasing manner
12. Assists manager in ordering product and working with outside vendors
13. Receive, verify, sort, and stock supplies
14. Maintains the cleanliness and sanitation of the front-of-house guest dining area and back-of-house kitchen area. Tasks may include bussing and cleaning tables, beverage stations, resetting vacant tables, maintaining restroom supplies, maintaining napkin dispensers and condiment stations, operating dishwasher, mopping, and emptying trash
15. Adheres to campus and company sustainability initiatives
16. Cross-train and work in all areas of the operation as needed
17. May prepare and serve food & beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks, depending on assigned work station
18. May handle animal and vegetable proteins through various stages of cooking
19. Responsible for opening and closing duties for the assigned location
20. Complies with all health and safety regulations of the Health Department and OSHA.
21. Other duties as assigned, reasonably within the scope of the job

Conditions Of Position

The conditions of this position are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule

Work shifts will be assigned during regular Retail Dining operating hours, Monday through Sunday. Shifts may vary to include mornings, afternoons, evenings and nights. The work schedule is aligned with the CSULB Academic Calendar, with peak activity during academic semesters and reduced hours during academic breaks, depending on operational needs. The employee must be available to work a minimum of 12 hours during the academic semesters; however, work is activity-dependent, and there may be weeks with little or no scheduled hours

Physical Demands

The employee must be able to stand and maintain a steady pace of mobility throughout the majority of their shift. Frequent use of hands and fingers is required to handle various serving equipment, including plates, tongs, spoons, and ladles. The employee must regularly lift and/or move items weighing between 4050 pounds. Extended periods of standing and walking are expected, and the role may occasionally require sitting, climbing, balancing, bending at the waist, pushing or pulling, reaching above shoulder level, stooping, and kneeling. Movement between different operating locations on campus may also be necessary.

Work Environment

The employee is regularly in a traditional dining service and kitchen environment that is frequently busy, has tight work-space, and extreme temperatures ranging from climate-controlled in the dining room, to humid/hot climate in the kitchen area and dish room, and extreme cold temperatures in the refrigerator. The noise level in the work environment is moderate to loud. The employee is regularly susceptible to oven, grill, knives, and other cutlery utensils. Regularly works with chemicals used in cleaning and sanitizing equipment and all kitchen areas. The employee is expected to report to work in the designated uniform, which includes a hairnet, apron, and company-approved, manufacturer-certified slip-resistant or non-slip shoes. Employees must arrive well-groomed and prepared to begin work at their scheduled time.

Minimum Qualifications

Education and/or experience

The employee must be a current and active CSULB student enrolled in a minimum of 6 units. The employee must have 2 years of prior experience in a commercial kitchen, with at least 1 semester at the Beach Shops highly preferred.

Certificates, Licenses, Registrations

The employee must have the California Food Handler Card OR the ability to obtain the CA Food Handler Card within the first 30 days of employment. The employee must have Responsible Beverage Service (RBS) or the ability to obtain the RBS within the first 30 days of employment.

Knowledge and Abilities

The employee must have the ability to perform complex tasks without detailed supervision. They should possess strong communication and interpersonal skills, maintain a customer serviceoriented approach, and effectively follow both written and verbal instructions, especially those related to safety procedures, to ensure a safe and efficient work environment. The role requires the ability to complete basic mathematical calculations, complete various tasks effectively, and thrive in a fast-paced environment. The ability to understand and comply with University and Beach Shops policies and procedures is required.