Lead, Contact Center Transformation & CX Strategy
PwC
PwC in New York is seeking a Manager in Contact Center Transformation to lead client engagements, guide teams, and drive CX improvements across service delivery. You will mentor staff, manage accounts, and identify opportunities to enhance client outcomes and delivery quality. The role emphasizes strategic planning, KPI-driven performance, and fostering innovation within the team while ensuring compliance and strong client relationships. A discretionary bonus is available. #J-18808-Ljbffr PwC
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Lead, Contact Center Transformation & CX Strategy in New York, NY vacancy
- ...and financial services organization is seeking a Portfolio Strategy & Governance Lead to strengthen its enterprise technology portfolio... ...or Jira Align experience. Office of the CIO, EPMO, or Transformation Office background. Insurance or financial services experience...TransformationFull timeTemporary workWork at office
Madison-Davis, LLC
New York, NY2 days ago - Cencora is seeking an innovative CX Research Lead to guide complex research, shape strategy, and translate insights into product and business decisions. You will work with product, strategy, and marketing to elevate customer understanding within a Fortune 10 organization...Suggested
$120 - $151.26 per hour
...TITLE: Strategy and Insights Lead LOCATION: New York, NY (hybrid, on-site Tuesday – Thursday) ANTICIPATED... ...or employment process, please contact us at ****@*****.***. Synergis... ...at the intersection of talent and transformation to scale their balanced teams of tech...TransformationHourly payFull timeContract workLocal areaImmediate startSynergis
New York, NY2 days ago- Siemens Mobility in New York City seeks a Strategy Professional to shape the future of our... ...in the United States and Canada. You will lead strategy projects, investigate emerging opportunities... ...role in advancing our mission to transform rail and transit systems that millions of...TransformationWork at office
$222k - $308k
...management teams to drive the physical footprint strategy and workplace design, ensuring global... ...undergoing significant technology transformation, rapid scaling, or AI/automation adoption... ...join the team as the Workforce Strategy Lead, as we are looking for an exceptional...TransformationGoogle
New York, NY4 hours ago$200k - $250k
...Foundation with participation from leading financial institutions it is... ...Sydney we are on a mission to transform finance and that... ...us. About the role: The CX Solution Design Lead is a player... ...application or interview process should contact . California Privacy Act (...TransformationFull timeContract workLocal areaFlexible hoursDigital Asset
New York, NY3 days ago- ...Oracle Utilities data models and reporting architectures. You lead with strategy — designing frameworks that are sustainable and scalable —... ...delivery on an Oracle Utilities implementation or IT transformation program.Bachelor's degree or equivalent (minimum 12 years'...TransformationWork experience placementLive inWork at officeLocal area
Accenture
New York, NY3 days ago $176.1k - $238.2k
The Strategy Lead (SL) is a key member of the Partner Growth & Strategy (PGS) organization... ...planning, and constructing solutions for transformation programs and business acceleration... ...you’re applying in isn’t listed, please contact your Recruiting Partner.The base...TransformationWorldwideFlexible hoursAmazonWebServices
New York, NY1 day ago- ...Company is looking for a Technology Governance & Portfolio Strategy Lead in New York, NY (hybrid). Work with the brightest minds at... ...priorities, and drive resolution of critical issues. Influence transformation roadmaps, operating models, governance structures, and...TransformationLong term contractContract work
Motion Recruitment
New York, NY3 days ago - ...States (Atlanta, Chicago, New York) is seeking a Managing Consultant for Insurance Transformation. You will lead workstreams, advise business and technology leaders, and shape strategies across underwriting, claims, distribution, and operations. The role requires AI fluency...Transformation
- Talantir is seeking an experienced Supply Chain Strategy & Operations professional to lead cross-functional initiatives and drive process improvements... ...across business units and support large-scale transformation initiatives. The ideal candidate has strong background...TransformationRemote job
- ...consultants helping leading organizations... ...ready customer service strategies, operating models, transformation roadmaps, and business... ...that connect human-centered design, data-driven... ...customer support, contact center operations,... ...ecosystems, and inform CX transformation...TransformationWork experience placementLive inWork at officeLocal area
Accenture
New York, NY12 hours ago $134.5k - $265.1k
...are seeking an experienced Manager to lead portfolio strategy and insights for Consulting Services... ...direct your inquiries to the Global Call Center (GCC) at ****@*****.***.... ...ID 371597 Strategy, Growth, and Transformation | Enterprise Strategy and GrowthSame...TransformationLocal areaDeloitte
New York, NY4 hours ago- ...Job Description Job Description Senior Strategy & Transformation Leader – Credit Cards Technology (Consulting Role) Capgemini is seeking... ...leader to drive credit card technology transformation for a leading U.S. bank. This role focuses on strategic governance,...TransformationWork at officeRemote workFlexible hours
Capgemini
New York, NY16 days ago $178.29k - $297.16k
...Lead with Purpose, Unlock Your Team’s Passion At LPL... ...performing VPII, Corporate Strategy Lead to join the... ...model evolution, AI-enabled transformation, pricing strategy, M&A strategy... ...process, please contact LPL’s Human Resources Solutions Center at (***) ***-****. EAC 5...TransformationFull timeWork from homeShift workLPL Financial
New York, NY1 day ago$132.5k - $338.3k
...Accenture's Life Sciences Reinventive Enterprise practice leads AI-driven enterprise transformation at the world's leading pharmaceutical and... ...over tasks Define and own the workforce transition strategy aligned to the process and technology reinvention roadmap...TransformationFull timeLive inWork at officeLocal areaAccenture Global
New York, NY1 day ago$83.7k - $117k
...operations professional to fill the role of Lead Analyst, Operations Associate. This role... ...will support strategic initiatives and transformation projects across the team, serving as a... ...please use one of the below options to contact our accessibility support team: Phone...TransformationWork experience placementWork at office- ...our most important sales pursuits. As Lead Value Consultant, you’ll be the value... ...internally without you in the room. Produce transformation roadmaps and multi-product business... ...Partner with sales Co-captain the deal strategy with the AE, shaping story points,...TransformationWork experience placement
- ...York seeks a Senior Project Manager, Business Solutions to lead technology strategy, innovation, and enterprise solution implementations for... .... You will develop regional roadmaps and drive digital transformation across cross-functional teams. The role requires strong leadership...Transformation
$75k - $110k
Future Opening: Customer Experience Lead Position Overview The Customer Experience (CX) Lead is responsible for developing and driving a customer-centered strategy that improves end-to-end... ...Human-Centered Design, Business Transformation, or a related discipline. Demonstrated...TransformationWork from homeFlexible hours- ...Our client is a leading global strategy consultancy advising executives in telecom, media, technology sectors on their most consequential... ...market entry and M&A diligence to growth strategy and digital transformation. You'll bring ~5+ years in strategy consulting...TransformationFull time
Leadenhall Search & Selection
New York, NY1 day ago $168k - $231k
..., commercially minded Strategy & Experience Design Senior... ...WE AREPerficient is a leading global digital... ...engineer, and run digital transformation solutions that help our... ...a disability, please contact us. Applications will... ...1 #SolutionArchitech #CX #DM #Strategy&DesignResponsibilitiesSolution...TransformationFull timeWork at officeLocal areaFlexible hoursPerficient
New York, NY12 hours ago- ...A GROUP DIRECTOR EXPERIENCE STRATEGY DO The Group Director of Experience... ...personalized experiences leading internal and external... ...omnichannel maturity and enable transformation and modular readiness across... ...and hiring process please contact us at . Follow us on LinkedIn...TransformationFull timeWork at officeLocal areaRemote work
EVERSANA
New York, NY28 days ago $124k - $280k
...ApplicableSpecialismCorporate and Business StrategyManagement LevelSenior ManagerJob Description & SummaryThe OpportunityAs a Contact Center Transformation Strategy Senior Manager you will lead large-scale transformation efforts focused on improving contact center operations, service models,...TransformationFull timeH1bPwC
New York, NY4 days ago$99k - $232k
...LevelManagerJob Description & SummaryThe OpportunityAs a Manager, Contact Center Transformation Strategy you will help shape and advance transformation work... ...and business performance. As a Manager you will lead teams and projects, coach junior staff, manage client accounts...TransformationFull timeH1bWork at officePwC
New York, NY4 days ago- Team Lead This role has been designated as ‘Remote/Teleworker... ...investment they need for digital transformation, in an innovative and... ...to ensure that the capital strategies are operationally supported... ...and will be First point of contact for escalations-Pro actively...TransformationRemote workWork from home
- ...lifecycle of AI solutions, from ideation to production, shaping strategy, leading multidisciplinary teams, and building new capabilities in a... ...build new competencies, mentor team members, and champion transformation with stakeholders Requirements 10+ years of experience as a...Transformation
- EPAM is looking for a Cloud Engagement Lead to join EPAM's growing Google Business Group... ...shaping, technical solutioning and win strategy Act as pursuit leader on strategic deals... ...level), positioning EPAM as a long-term transformation partner Build deep relationships with...Transformation
$144k - $198k
Fraud Strategy Lead About Faire Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers... ...with leaders across Data Science, Engineering, Product, Legal and CX to advance fraud capabilities and deliver data-backed...Work experience placementWork at officeLocal areaRemote workMonday to FridayFlexible hours3 days per week- ...Investment FP&A Analytics Lead Full-Time New... ...critical role at the center of the company’s financial... ...portfolio—translating strategy into financial... ...FP&A team focused on transforming how investment performance... ...application process, please contact us and share the...TransformationFull timeTemporary workImmediate startFlexible hours
MassMutual
New York, NY4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Lead, Contact Center Transformation & CX Strategy. Be the first to apply!
Related searches
- vice president transformation New York, NY
- agile transformation coach New York, NY
- healthcare transformation New York, NY
- finance transformation jobs New York, NY
- vp transformation New York, NY
- medical call center receptionist New York, NY
- call center New York, NY
- healthcare call center New York, NY
- call center overnight New York, NY
- call center full time New York, NY