Enterprise Print Systems Engineer

DescriptionThe Enterprise Print Technical Specialist is a hands-on engineering role focused on reproducing, isolating, validating, and resolving complex printer and multifunction-device issues in enterprise environments. Work spans printer mechanics, image quality, firmware, Windows print services, networking, authentication, and fleet management. The specialist builds representative test environments, investigates recurring failures, separates device faults from environmental causes, and produces evidence supporting remote resolution, lab validation, or onsite service. We welcome candidates from OEM printer service engineering, Managed Print Services, enterprise fleet support, and technical escalation teams. This is not a routine parts-replacement or print-server-only position. Candidates must demonstrate strong physical printer knowledge, systematic troubleshooting, and independent diagnostic judgment. HERO workflows, WXP, Intune, automation, and customer-specific processes can be taught; enterprise Print fundamentals must already be established.

• Lead complex print investigations. Own recurring paper jams, feed failures, image defects, offline or connectivity problems, scanner/ADF issues, authentication failures, and faults persisting after previous repairs.
• Reproduce enterprise print environments. Build controlled setups reflecting printer models, firmware, drivers, queues, print servers, network configurations, media, and security settings encountered by customers.
• Use disciplined root-cause isolation. Compare working versus failing devices, inspect error histories and prior service actions, vary one factor at a time, and distinguish hypotheses from confirmed causes.
• Diagnose physical printer systems. Investigate paper paths, trays, rollers, sensors, fusers, imaging/transfer components, toner systems, formatter boards, scanner/ADF mechanisms, and finishing accessories.
• Resolve recurring jams and print-quality issues. Interpret jam locations, page counts, media, image defects, calibration, consumable condition, and service history to identify patterns beyond simple part replacement.
• Troubleshoot the end-to-end print path. Trace an issue through endpoint, driver, spooler/queue, print server, network, authentication, firmware, and printer to separate hardware faults from software and environmental causes.
• Apply remote and fleet diagnostics. Use device status, Embedded Web Server, event logs, remote recovery, and enterprise fleet tools where available; determine when lab analysis or physical service is necessary.
• Validate security and connectivity. Investigate TCP/IP, DNS/DHCP, SNMPv3, TLS/certificates, Secure Print, access controls, and printer authentication in managed environments.
• Perform firmware, driver, and workflow validation. Compare printer behavior before and after firmware, driver, operating-system, queue, or configuration changes; verify fixes and identify regressions before rollout.
• Develop repeatable validation plans. Create controlled tests for paper handling, print/scan workflows, connectivity, remote reboot, configuration changes, and recurring faults; capture expected versus actual results.
• Collect engineering-quality evidence. Document model, page count, error/jam history, supplies, firmware, drivers, configurations, logs, reproduction steps, and previous repairs to support effective escalations.
• Partner with engineering and service teams. Work with product/R&D, Managed Print Services, field support, and customer teams to investigate difficult issues, validate repairs, and provide actionable technical handoffs.
• Improve service efficiency and readiness. Build diagnostic playbooks, share practical printer knowledge, identify automation opportunities, and reduce repeat dispatches without replacing necessary onsite service.SkillsEnd-to-end troubleshooting, print engineeringTop Skills DetailsEnd-to-end troubleshooting,print engineeringAdditional Skills & Qualifications- Preferred: fleet and escalation experience. Enterprise fleets, Managed Print Services, OEM support, multi-vendor devices and complex escalations are valuable. Technical depth matters more than tenure or title.
• Trainable after hire. HERO Lab processes, WXP, Intune/UEM, PowerShell, APIs, automation and customer-specific workflows; experience with HP-specific tools is helpful, not mandatory.

Technical Focus Areas:

• Printer Hardware & Mechanics: LaserJet/MFP architecture; trays, rollers, sensors, paper paths, fusers, imaging/transfer systems, formatter boards, scanner/ADF and finishing components
• Print Quality & Diagnostics: Recurring jams, print-quality defects, calibration, consumables, device error codes, page counts, prior repairs and controlled comparisons
• Firmware & Configuration: Firmware updates/rollback, Embedded Web Server, device settings, event logs; HP FutureSmart or comparable OEM systems are helpful
• Networking & Fleet: TCP/IP, DNS/DHCP, SNMP/SNMPv3, remote diagnosis, monitoring and fleet configuration; HP Web Jetadmin or similar tools are preferred
• Windows Print & Security: Print spooler, queues/servers, enterprise drivers, mapping, IPP/IPPS, certificates/TLS, authentication and Secure Print; Universal Print is a plus
• Validation & Evidence: Lab reproduction, A/B testing, regression validation, clear evidence packages, remote-versus-onsite judgment and repeatable support playbooksExperience LevelExpert LevelJob Type & LocationThis is a Contract position based out of Spring, TX.Pay and BenefitsThe pay range for this position is $33.00 - $37.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Job Type & LocationThis is a Contract position based out of Spring, TX.Application DeadlineThis position is anticipated to close on Oct 30, 2026.Workplace TypeThis is a fully onsite position in Spring,TX.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Job SummaryJob number: JP-006375377Profession: Other