Invoice-to-Cash Support Specialist

Supporting a rapidly growing technology company, the part-time Invoice-to-Cash Support Specialist will manage high-volume customer billing inquiries, coordinate internal escalations, and ensure timely resolution of account discrepancies in a remote setting. Key responsibilities Serve as a frontline resource for customer billing and Invoice-to-Cash inquiries, managing cases from open to resolution Coordinate across internal teams to resolve escalated issues related to billing and payment questions Perform research and reconciliation tasks to address discrepancies in customer accounts and payments Required qualifications Hands-on experience in accounts receivable, billing operations, or high-volume customer operations Intermediate skills in Excel or Google Sheets, including lookups and pivot tables Experience managing a support queue with multiple open items Understanding of how customer contracts and orders translate into invoices Ability to independently manage a high-volume workload in a remote environment