Veterinary Receptionist

Veterinary ReceptionistHartfield Animal Hospital is Hiring a Veterinary Receptionist!Role: Veterinary ReceptionistStatus: Full-timeSalary: Negotiable and based on experienceSchedule: Monday–Thursday, 8:00 AM–5:00 PM; Friday, 8:00 AM–1:00 PM. An additional half day will be determined at the time of hire.Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonusesWellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discountsProfessional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowanceLifestyle Perks You'll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount programLove animals, enjoy helping people, and know how to keep things moving when the phones are ringing and the lobby is busy? You might be exactly who we're looking for!Hartfield Animal Hospital is looking for a friendly, dependable Veterinary Receptionist to join our fantastic team. As one of the first and last people our clients interact with, you'll play an important role in making every visit feel welcoming, organized, and cared for.Experience in a veterinary or customer service setting is preferred but not required. What matters most is that you're a great communicator, enjoy working with people and pets, and are ready to jump in and support your teammates.We're a fun group that works hard to serve our large client base—and we genuinely enjoy working together. From hockey to football, Hallmark movies to Harry Potter, and makeup to "spooky season," there's a pretty good chance you'll find someone here who shares your interests.We believe work is better when people can be themselves, laugh together, ask for help when they need it, and know their teammates have their back. The occasional mid-day meme sharing doesn't hurt either.What Our Veterinary Receptionists DoWelcome clients and their pets and help create a positive experience from the moment they arriveAnswer incoming calls and assist clients with questions, scheduling, and general hospital informationSchedule and confirm appointments while helping maintain an organized daily flowCheck clients and patients in and out efficientlyCollect and process payments and maintain accurate client account informationUpdate client and patient information and maintain accurate recordsCommunicate with veterinarians and clinical team members to help coordinate patient careRelay messages and information accurately and promptlyAssist clients with prescription and food requests according to hospital proceduresProvide clear, compassionate communication during both routine and emotional situationsHelp address client questions and concerns and escalate issues appropriately when neededMaintain a clean, welcoming, and organized reception areaSupport your teammates and pitch in wherever needed to keep the front desk running smoothlyWhat Our Veterinary Receptionists BringPrevious veterinary reception or customer service experience is preferred but not requiredExcellent customer service and communication skillsA friendly, professional, and compassionate approach to working with clientsStrong organizational and multitasking skillsComfort managing phones, appointments, client questions, and competing priorities in a busy environmentAttention to detail and the ability to maintain accurate recordsConfidence using computers and learning new software and technologyThe ability to communicate effectively with clients and coworkers in person, by phone, and electronicallyA team-first attitude and willingness to ask for help and offer it when someone else needs itPatience, empathy, and professionalism when navigating difficult or emotional conversationsA genuine love for animals and the people who care for themA sense of humor and willingness to participate in the occasional mid-day meme exchangeBenefits You Can't BeatFinancial BenefitsA flexible approach to compensation that reflects your skill set and future performance401(k) matching & Roth Retirement Savings PlanFlexible Spending Account (full-time only)529 Savings PlanTuition Support Program (full-time only)Referral bonus programWellness BenefitsHealth insurance, including medical, dental, and vision (full-time only)Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.Sick Time / Paid Time OffFree or discounted lab work for all employee petsPet discounts on services and productsPet food discount programWorkplace BenefitsQuarterly Team Rewards Bonus ProgramProfessional development opportunitiesContinuing education allowanceUniform allowanceLifestyle BenefitsSix paid holidays (full-time only)Employee Assistance ProgramEmployee discount programJoin Our Team!If you're looking for a workplace where people work hard, appreciate each other, and aren't afraid to have a little fun along the way, we'd love to meet you.Apply today and join the team at Hartfield Animal Hospital!Diversity, equity, and inclusion are core values of Hartfield Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.