Lead Service Support Representative

Lead Service Support Representative at Thermo Fisher Scientific in San Diego coordinates laboratory services and manages work orders between customers, vendors, and internal teams. The role involves scheduling, asset management, and improvement initiatives to support scientific research operations.

Responsibilities

• Coordinate work order processing and service scheduling with vendors and customers
• Maintain accurate laboratory asset records and inventory documentation
• Serve as primary liaison between customers, service vendors, and internal teams
• Implement service improvement initiatives and resolve issues proactively
• Escort vendors and oversee service activities in laboratory environments

Requirements

• 4+ years laboratory operations or customer service experience
• Proficiency in Microsoft Office, Excel, and Outlook
• Experience with computerized maintenance management systems (CMMS)
• Strong customer service and relationship management skills
• Excellent verbal and written communication abilities
• Knowledge of laboratory equipment and operations preferred
• Inventory management and asset tracking experience

Compensation: $24.00–$32.00 hourly; variable annual bonus eligible