Trust and Saftey Intern

Who we are

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

At CarGurus, the Trust and Safety team’s mission is to ensure CarGurus is a safe, trusted, and transparent marketplace. The Trust and Safety Intern plays a vital role in maintaining Marketplace Integrity through Policy Enforcement, Content Operations and Data Accuracy functions.

This intern will rotate across key operational areas within the Trust and Safety team, gaining hands-on exposure to content moderation, fraud prevention, case investigation, data integrity, and operational coverage. This role is ideally suited for a detail-oriented student with interest in trust and safety operations, marketplace compliance, and fraud prevention.

As a Trust and Safety Intern, you will join an 11-week Summer Internship Program designed to give you hands-on experience, expand your professional network, and build core industry skills. This full-time opportunity (40 hours per week) runs from June through August 2027. CarGurus operates on a hybrid working model, and candidates should expect to work out of our Boston, MA office 60% of the time (approximately three days per week).

What you'll do

• Marketplace Integrity:
  • Conduct analysis on UGC moderation and fraud prevention decision outcomes, turning data into insights that drive smarter, more consistent enforcement
  • Shape how CarGurus enforces trust at scale by contributing to Content Moderation Guideline and Policy updates
  • Review user-generated content and listings to identify policy violations and take action when suspicious activity is detected
• Policy Violation Investigation & Case Management:
  • Investigate, evaluate, and resolve reports of policy violations
  • Gather information from multiple sources, including internal listing data, consumer reports and reviews, and dealer websites
  • Maintain accurate and current documentation throughout the lifecycle of cases
  • Provide regular case updates to internal stakeholders prior to resolution
  • Communicate with and advise account teams on remediation pathways
• Data Accuracy Management & Lead Integrity:
  • Process change of ownership for dealer customers and perform functions tied to maintenance of dealer database accuracy across internal tools

What you'll bring

• Currently pursuing a Bachelor’s degree in Anthropology, Political Science, Sociology or a related field, with eligibility to complete a full-time internship.
• Curiosity and willingness to learn. Open to experimenting with AI - all training will be provided
• Strong interpersonal and collaborative abilities, with excellent written and verbal communication
• Comfortable navigating ambiguity, multi-tasking, and adapting to evolving operational responsibilities
• Strong critical thinking skills; ability to use available resources to conduct analysis and seek answers independently
• Attention to detail and a commitment to accuracy in all work product
• Currently enrolled in a full-time undergraduate or graduate program; coursework or experience in business, operations, law, data, or a related field preferred

The displayed range represents the expected hourly rate for this position.

The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles.

Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training.

This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).

Position Pay Range

$25—$25 USD

Working at CarGurus

We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus.