Clinical Lab Field Service Rep

Job Description

Job Description

United WestLabs is growing, and we’re seeking driven, relationship-focused professionals to join our expanding team. If you are a motivated self-starter who thrives in a dynamic environment and enjoys building strong client partnerships, we’d love to hear from you.

Position Summary

The Field Service Representative is responsible for driving business growth by developing new client relationships, maintaining existing accounts, and delivering exceptional service. This role is highly relationship-focused, with significant time spent engaging healthcare providers and identifying opportunities to add value through our laboratory services.

Key Responsibilities

• Develop new business opportunities by identifying leads and delivering effective sales presentations
• Build and maintain strong relationships with physicians, clinics, and key decision-makers
• Spend approximately 80% of time in the field cultivating relationships, identifying client needs, and presenting tailored solutions
• Serve as a trusted partner to clients by supporting training, troubleshooting, and issue resolution
• Collaborate closely with operations to ensure seamless service delivery
• Report client feedback, issues, and opportunities to the Program Manager, and support timely resolution
• Maintain accurate and timely records of daily sales calls, including purpose and outcomes
• Ensure compliance with company policies and effectively communicate relevant compliance standards to clients
• Manage and distribute supplies appropriately in accordance with hospital policies and client usage
• Uphold the highest standards of professionalism, integrity, and customer service in all interactions

Additional Responsibilities

• Deliver supplies to client locations as needed
• Perform courier duties when required
• Support billing processes, including reviewing and correcting requisitions
• Maintain valid personal vehicle insurance for business use
• Perform other duties as assigned

Qualifications & Skills

• Proven sales experience, preferably in healthcare or laboratory services
• Strong understanding of target markets, competitors, and industry trends
• Excellent verbal and written communication skills
• Exceptional interpersonal and relationship-building abilities
• Strong organizational, problem-solving, and analytical skills
• Ability to adapt quickly in a fast-paced, changing environment
• Professional phone etiquette and customer service mindset
• Knowledge of medical terminology preferred
• Proficiency with computers and standard business applications

Physical Requirements

• Ability to sit, stand, and walk for extended periods (up to 8 hours per day)
• Frequent use of hands for grasping, fine manipulation, and repetitive tasks
• Ability to bend, squat, climb, push, and pull as needed
• Lift up to 10 lbs frequently and up to 35 lbs occasionally

Why Join United WestLabs?

• Opportunity to grow with a rapidly expanding organization
• Collaborative and supportive team environment
• Meaningful work supporting healthcare providers and patient outcomes

The above description outlines the general nature and responsibilities of the role and is not intended to be exhaustive.