Public Safety Telecommunicator (Office Automation)

Summary

About the Position: Serves as a Public Safety Telecommunicator (Office Automation), dispatching Fire, Emergency Medical Service (EMS), and Law Enforcement (LE) responders for Fort Gordon Directorate of Emergency Services.

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Duties

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• Provide emergency services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment.
• Provide initial incident command support until responding emergency units arrive on scene.
• Identify nature of emergency, level of response required based on local protocols, and provide any additional information to the responding units.
• Monitor computerized fire alarm system and other alarm systems such as Joint Capabilities Integration Development System (IDIDS) alarm systems.
• Maintain an accurate status of all emergency response equipment and personnel to ensure prompt and accurate response.
• Operate Computer Aided Dispatching (CAD) system, telephones, radios, and station alert systems.
• Provide emergency medical dispatching assistance to callers with medical emergencies.

Requirements

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Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Within 16 weeks from the date of employment, will be required to demonstrate reasonable proficiency at locally established training guidelines on the use of Enhanced 911 , CAD, Land Mobile Radio (LMR), and station alerting software and equipment.
• Position is subject to shift work where the incumbent is required to work an alternate, rotating work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).
• Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time.
• Incumbent may be required to wear a uniform.
• Incumbent must pass a pre-employment fingerprint based criminal history investigation for any location that accesses Criminal Justice Information Systems.
• The incumbent is required to obtain and maintain a valid state driver's license.
• The incumbent is required to obtain and maintain certification in: Cardiopulmonary Resuscitation (CPR).
  Emergency Medical Dispatch based on the program standards at the location assigned
• Incumbent must complete the Department of Defense Telecommunicator I and II or equivalent based on the program standards at the location assigned.
• Incumbent must complete State National Crime Information Center (NCIC) certification based on assigned location.
• Incumbent must complete the National Incident Management System (NIMS) IS 100,300, 700, 800, and 907 courses.
• Continuous current certification is a condition of employment.
• The incumbent is responsible for attaining continuing dispatch education (CDE) requirements through in-service training that is offered locally and pass in accordance with predetermined course requirements.
• A satisfactory medical examination for hearing and vision is required prior to assignment into the position.
• The duties of this position meet the criteria for compliance with Federal and Department of the Army Drug Free Workplace Programs. Detection of the presence of drugs is warranted.
• This position is subject to a pre-employment screening, and random testing thereafter, to include testing based on reasonable suspicion and testing due to direct involvement with an on-duty accident.
• Temporary Duty (TDY) or business travel is occasionally required.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience.

Specialized Experience: One year of specialized experience which includes: 1) answering emergency and non-emergency calls within a centralized public safety communications center; 2) dispatching appropriate police, fire or emergency medical assets using computer-aided dispatch capabilities; and 3) assisting with performing crisis intervention with distraught callers. This definition of specialized experience is typical of work performed at the next lower grade/level in the Federal service (GS-06).

Education

This job does not have an education qualification requirement.

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• This is a(n) Transportation and Distribution Management Career Program position aligned under the Logistics Career Management Directorate.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
• Recruitment and relocation incentives MAY be authorized.
• Student loan repayment MAY be authorized.
• Salary negotiations for those candidates who are new to Federal service MAY be authorized.
• Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate MAY be authorized

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.