Auto Service Advisor

Auto Service AdvisorArlington Truck Center - Arlington, TX 76011Location: Arlington, TXSchedule: Full-timeCompensation: $18 per hourBenefits: Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability Insurance; 401(k) with Company Match; Paid HolidaysPerks: Access to a fully equipped onsite gym at our Arlington Corporate Office.About MEI Group: MEI Group USA is a Dallas-Fort Worth-based organization with over 30 years of experience in automotive, finance, technology, insurance, and real estate. We operate 8 Buy Here Pay Here dealerships and MEI Auto Finance, selling more than 6,500 vehicles annually while providing customers with an integrated vehicle purchasing and financing experience. With more than 300 employees, we are committed to delivering exceptional customer service while investing in the growth and success of our team members.Position OverviewThe Service Advisor position is responsible for driving the growth of the business by improving the operational efficiency and consistency of the customer vehicle repair process and adherence to MEI Group's diagnostic and repair processes. This position will be working in a call center type environment.What You'll DoEnsure that customer receive prompt, courteous, and effective service.Drive the sales of technicians' time to meet department sales forecast.Prioritize required service and be prepared to provide options upon requestEnsure customer has a positive dealership experience.Monitor the vehicle approval process for mechanical warrant completion and manages vehicle priority dispatching using the MEI Group as needed for repair.Partners with other functional areas and managers as needed to collaborate on questions of vehicle quality and potential kicks.Verifies vehicle warranty coverage by examining records and papers.Monitors and updates the service workbook to efficiently be able to update the customer.Maintains internal and external customer service ex communication by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining, and providing contact telephone numbers, answering questions and concerns, arranging towing and temporary transportation.Utilizes reports, analyzes information, and monitors trends to identify if repairs are needed or meet company standards.Perform other duties as assigned by management.What We're Looking ForPrevious service advisor experience is a plusAutomotive knowledge or interest is helpfulExcellent communication and customer service skillsAbility to multitask and stay organized in a fast-paced environmentBasic computer proficiencyDependable, team-oriented, and ready to growRequirementsHigh school diploma or GEDMust pass a background check and be authorized to work in the U.S.Valid driver's license and clean driving record (required)Build Your Career With MEI Group: At MEI Group, We Believe Great teams are built by investing in great people. We provide opportunities for our team members to grow, develop their skills, take on new challenges, and build lasting careers. No matter where you are in your career, your work matters here, and your success contributes to the success of the team.If you're looking for a company where you can grow, contribute, and build something meaningful, MEI Group is ready to grow with you. Apply today!