Account Coordinator

We're looking for a natural communicator who thrives on keeping clients informed, connected, and happy. You'll be the main point of contact for day-to-day client interactions—translating between what clients need and what our team delivers, keeping conversations flowing, and making sure everyone stays on the same page.This is a relationship-focused role. You'll spend your day talking to clients, updating them on progress, gathering feedback, and making sure they always know what's happening with their work.What You'll HandleClient Communication & Relationship ManagementBe the primary contact for routine client conversations—emails, calls, questions, and updatesKeep clients in the loop on project progress and timeline changesTranslate client feedback to our Director of Ops and communicate our recommendations back to clientsBuild trust and rapport so clients feel taken care ofClient Meeting FacilitationLead regular check-in calls with clients to discuss project status and gather feedbackPrepare for meetings by coordinating with our Client Operations CoordinatorExplain the purpose and strategy behind each project in plain language with the help of our VP of Client StrategyListen closely to what clients are saying about their business and needsKeep meetings productive and on trackCommunication Triage & CoordinationBe the first responder to incoming client requests and questionsHandle straightforward communications yourself and elevate strategic conversations to VP of Client StrategyMake sure the right information gets to the right people on our teamProtect our strategist's focus time by managing the steady stream of client communicationPackage completed work and walk clients through what we're doing and whyCoordinate file deliveries and explain next stepsFollow up to make sure clients received everything and answer any questionsDeliverable HandoffsPackage completed work and walk clients through what we're doing and whyCoordinate file deliveries and explain next stepsFollow up to make sure clients received everything and answer any questionsLocation: RemoteReports to: VP of Client StrategyWhere This Role Can Take YouThis is a communication-intensive role that teaches you how client relationships really work. You'll learn how to manage expectations, feedback, and communicate strategy by working alongside experienced account and production leads. As you develop your strategic communication skills, you can naturally grow into more senior responsibilities.You Might Be a Great Fit If You:Love talking to people and building relationshipsCommunicate clearly in writing and in meetingsCan read between the lines and understand what clients really needStay calm and professional when managing multiple conversations at onceEnjoy being the person clients trust and turn toHave good instincts about when to handle something yourself vs. when to bring in someone elseBonus points if you have experience in marketing or account management —but it's not required. Strong communication skills and a genuine interest in client relationships matter most.J-18808-Ljbffr