Client Services Representative

Client Service Representative (CSR)

Seeking a Change? Love Animals? Ready to Grow Your Career?

For over 35 years, Stonecrest Animal Hospital has provided compassionate, state-of-the-art veterinary care with exceptional client service. We pride ourselves on a collaborative culture built on teamwork, professionalism, growth, and respect.

We are seeking an experienced  Client Service Representative who is passionate about helping people, creating exceptional client experiences, and serving as the welcoming face of our hospital. The ideal candidate is organized, compassionate, and thrives in a fast-paced environment.

What You'll Do

As a Client Service Representative, you will play a vital role in creating a positive experience for clients and patients while supporting the daily operations of the hospital.

Client Care & Administrative Duties

• Greet clients and patients warmly and professionally
• Schedule appointments and manage multiple provider schedules
• Answer and direct incoming phone calls
• Check patients in and out efficiently
• Process payments and maintain accurate client records
• Assist clients with questions regarding services, products, and treatment plans
• Communicate with veterinary team members to ensure seamless patient care
• Maintain a clean, organized, and welcoming reception area

Why Join Stonecrest Animal Hospital?

Supportive Team Environment

Work alongside experienced veterinarians, technicians, and support staff in a positive, team-focused culture where your contributions are valued.

Schedule

8am – 5pm Monday–Friday schedule with  NO Saturdays, late nights, or overnight shifts.

Growth & Development

Opportunities for professional development, mentorship, and advancement within a growing veterinary hospital.

Benefits

• 401(k) matching
• Health, dental, and vision insurance
• HSA & FSA options
• Paid time off
• Employee discount
• Tuition reimbursement
• Uniform allowance
• Professional development assistance
• Employee assistance program
• Life insurance

Qualifications

• 1–3 years of customer service experience preferred
• Veterinary reception or veterinary client service experience preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to remain calm and professional in a fast-paced environment
• Avimark experience is a plus
• Ability to work independently and collaboratively

Skills Preferred

• Appointment scheduling
• Multi-line phone systems
• Client communication and conflict resolution
• Medical record management
• Payment processing and cash handling
• Veterinary software experience (Avimark preferred)
• Attention to detail and time management

Work Environment

• Ability to sit, stand, and move throughout the hospital during shifts
• Ability to work efficiently in a busy reception area
• Willingness to assist in all hospital departments as needed
• Comfortable interacting with a variety of clients and patients daily

If you are passionate about helping people and animals and want to join a hospital that values teamwork, learning, and exceptional patient care, we would love to hear from you!