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STORE DIRECTOR - DALLAS

Tootsies, Inc.

Dallas Store Director

Join Tootsies as our Dallas Store Director and play a key role in shaping the luxury retail experience. We are seeking a dynamic leader with a passion for exceptional customer service, team development, and driving business growth in luxury women's fashion.

Key Responsibilities

  • Deliver an exceptional customer experience for every shopper, every time.
  • Lead by example, fostering a culture of luxury service for all clients.
  • Ensure every customer interaction is customer-centric and reflects our brand's values.
  • Maintain a positive, upbeat, and inviting store environment.
  • Demonstrate strong leadership at all in-store events and functions.
  • Utilize clienteling tools and instill a customer-focused mindset in the team.
  • Stay informed on market trends and lead initiatives for impactful customer communications.
  • Maximize the potential of all product categories through cross-functional collaboration.

Lead and Develop a High-Performance Sales Team

  • Build and manage a team of professional stylists.
  • Mentor and support team members to deliver outstanding customer experiences.
  • Provide consistent feedback and leadership focused on growth and satisfaction.
  • Identify, recruit, and develop talent, while building strong succession plans.
  • Set and manage ambitious individual and team targets to ensure goals are achieved.
  • Maintain a constant floor presence to support sales opportunities and team execution.
  • Address and resolve conflicts promptly to protect the customer experience and support the team.
  • Proactively seek and implement process improvements.

Foster Collaboration Across Tootsies Channels

  • Contribute to the development and implementation of operational solutions.
  • Manage projects and communication across teams and leadership.
  • Serve as a trusted resource for the leadership team.
  • Collaborate with HR and other store leaders to support overall company success.

Qualifications

Required

  • 10+ years of experience with luxury customer products
  • 10+ years leading luxury commissioned sales teams
  • Proven record of success
  • Strong people engagement, presentation, and communication skills
  • Collaborative, team-oriented mindset
  • Passion for designer women's fashion and industry trends

Preferred

  • Retail industry experience
  • Experience working with affluent customer products

Desired

  • 10+ years of experience in luxury selling
  • Experience in luxury women's apparel sales
  • Talent for fashion styling

Tootsies is an Equal Opportunity Employer.

Tootsies, Inc.
Vacancy posted 3 days ago
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