Service Associate (Full Time)

Service Associate Opportunity

Since 1968, Mackey's has been helping customers create thriving homes, gardens, and animal habitats. As a third-generation family business, we're proud of our heritage while embracing innovation. With three brick-and-mortar locations and our expanding online presence at MackeysGrows.com, we're evolving to meet customer needs across all channels.

As a Service Associate, you'll be at the forefront of our customer experience while developing valuable skills in retail operations and leadership. This isn't just a jobit's a career path in a growing company where your contributions directly impact our success.

You'll make an impact by:

• Delivering exceptional customer service as the face of Mackey's
• Leading by example and mentoring team members
• Managing inventory control processes with precision
• Operating equipment including forklifts (training provided)
• Creating inspiring product displays and merchandising
• Supporting both in-store and online order fulfillment
• Contributing ideas to improve our operations

Requirements

What you bring:

• A passion for customer service and problem-solving
• Physical capability to lift up to 50 lbs regularly
• Desire to learn and master new skills
• Flexibility to work in a dynamic retail environment
• Availability to work one weekend day per week (with one regular weekend day off)
• Forklift certification or willingness to obtain (we provide training)

Values that define us:

• Teamwork: We collaborate to achieve more together
• Accountability: We take ownership of our work and results
• Empathy: We truly understand our customers' and teammates' needs
• Honesty: We operate with integrity in all interactions
• Pride: We take satisfaction in excellent work and attention to detail

Why join Mackey's?

• Be part of a growing, innovative family business
• Comprehensive benefits including health insurance and 401(k)
• Paid time off to maintain work-life balance
• Regular, predictable scheduling
• Employee discounts on the products you love
• A supportive team environment where your voice matters

Our retail environment is dynamic and engaging. The role requires:

• Active movement including reaching, bending, and lifting
• Handling products weighing 5-50 lbs
• Adapting to seasonal changes in product offerings and weather conditions
• Extended periods of standing or walking between breaks
• Operating in both traditional retail and e-commerce fulfillment environments

At Mackey's, we're more than just a retail storewe're a community resource helping customers care for what matters most to them. If you're looking for a challenging role where you can grow professionally while making a real difference, we want to meet you.

Apply today and discover why Mackey's Growsnot just as a business, but as a team and a family.

Mackey's is an equal opportunity employer committed to diversity in the workplace.