Auto Sales Assistant

Redwood Credit Union is looking for a talented Auto Sales Assistant who will performs a wide variety of semi- routine administrative support duties requiring the use of independent judgment, analysis, and detailed knowledge to assist members in the purchase of a vehicle. Key Responsibilities Customer Service: o Greet Members and answers incoming telephone calls. o Call Members referred to the RCU Auto Services by branch, member service center or other referrals to set appointments or sell vehicles. Clerical Support: o Assist Auto Sales Manager with completion of monthly reports and other tasks as needed. o Controls, creates, and submits invoices for payment for repairs, smog certifications and other reconditioning items on repossessed vehicles. o Print checks and maintain records for vendor payments. o Ensure the immediate collection of sales proceeds on each vehicle sold. o Work closely with the Accounting Department to maintain RCUAS account balances. o Assemble paperwork on Repossessed vehicles. o Maintain inventory lists for each credit union's repossessed vehicles. o Determines appropriate location for repossessed units and schedules the transportation of the unit. o Record and submit applications, claims and cancellations for guaranteed auto protection and mechanical breakdown warranties. o Submit service contracts and guaranteed auto protection (GAP) refunds on repossessed vehicles. o File Insurance claims on repossessed vehicles, when available. o Evaluate and disseminate paperwork for CUNA/CPI claims on repossessed vehicles. o Organize, schedule and transport repossessed vehicles for reconditioning. o Establishes and maintains a professional relationship with auction, wholesale, and consignment partners. o Establishes grade and floor pricing for units at auction. o Partners with Auto Advisors to ensure sales paperwork is complete and organized. o Complete and release DMV titles. o Prepare and file DMV 'Report of Sale' within 5 days of sale. o Ensure maximum flexibility to assist in a variety of functions as necessary. Perform vehicle inspections on vehicles including repos, inventory units & others as needed. o Assist in directing & tracking the reconditioning, detailing & website marketing of inventory. o Ability to drive cars to mechanics, detail vendors and other reconditioning vendors. o Ability to move cars around and organize the dealership lot. Auto Sales: o Sell vehicles displayed on the auto buying lot. o Sell mechanical breakdown warranties, guaranteed auto protection coverage and other vehicle related items. o Prepare paperwork for the sale of the vehicle and loan. o Research and solve member problems and complaints in an accurate and timely manner. o Perform all functions in a security conscientious manner. Other Functions: o Implements new CUSO/credit union related products and services with other employees of RCU Auto Services. o Provides feedback on marketing efforts. o Visits branches/departments to promote the auto buying center. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union? • 25th largest credit union in the U.S. and the largest financial institution based in the North Bay • Recognized by Newsweek as one of "America's Best Credit Unions 2026" • Awarded a 5-Star Bauer Rating • Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025" • Top Corporate Philanthropists (#24) - San Francisco Business Times • Voted Best Places to Work in the North Bay 20 years in a row • World-class Employee Engagement scores • Rated Superior in Service by more than 90% of Members, surveyed by SF Gate • Industry leading Net Promoter Scores across the U.S. Minimum Qualifications- Knowledge, Skills and Abilities Knowledge of automobile loans. Knowledge of selling automobiles and/or other vehicles Knowledge to sell automobile accessories, mechanical breakdown warranties, and guaranteed auto protection (GAP). Excellent service skills. Skill in the operation of computers, printers, and modern office equipment. Ability to communicate effectively both verbally and in writing. Ability to process vehicle sales paperwork. Ability to collect trade-in titling documents and loan payoff information. Ability to coordinate a variety of activities simultaneously and prioritize work. Ability and desire to work in a team environment. Ability to work weekends. Ability to complete and submit DMV paperwork. Ability to work with other credit unions on assimilating repossessed inventory. Ability to establish and maintain effective working relationships with a diverse group of people. Ability to manage time efficiently and effectively. Ability to follow through on tasks. Licenses and Certifications Ability to qualify for DMV Salesperson License. Ability to maintain a valid California Driver's License. Ability to maintain a Notary certification. Ability to maintain insurance under RCU Auto Services insurance policy. The ideal candidate has a combination of education and experience equivalent to a high school diploma and two years of clerical and customer contact experience with general knowledge of knowledge or dealership desirable. Base salary range is $24.00 to $31.00 per hour commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. Redwood Credit Union offers a robust benefits package to our eligible employees including: • Competitive medical, dental, and vision insurance, mental health offerings • Employee performance incentive plan • Salary Advancement- Merit increase based on performance • 401(k) program with employer match • Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off! RCU Discounts and Perks: • RCU employees are eligible for a .75% discount off RCU standard collateral auto loans • RCU employees are eligible for a 1% discount on all recreational or boat loan products • 2% discount off Visas and LOC Loans through RCU • 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000. • 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000. • 0% interest on garment, fitness, or home office equipment loan of up to $500 • 100% financing for employee purchased homes! Physical Requirements: • Ability to stand, bend, stoop, sit, walk, twist, and turn. • Ability to lift up to 20 pounds. • Ability to use a computer keyboard and calculator. • Work environment is indoors; majority of the time is spent sitting at a desk. *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. We are an Equal Opportunity Employer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected]. To ensure fairness and consistency, we're unable to respond to individual inquiries about application status.