Payment Exceptions Analyst

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Payment Exceptions Analyst

What does a Payment Exceptions Analyst do?

As a Payment Exceptions Analyst, you will be investigating and resolving financial discrepancies and anomalies within Settlement Controls & Solutions' financial systems for a variety of exceptions, including credit, debit, biller, and any emerging payments. You will ensure the integrity of financial data by analyzing exceptions reporting, determining root cause and implementing corrective actions, and pursuing process and technology improvements. You will leverage analytical skills and due diligence to preserve funds for the business and our customers by ensuring corrections are made to accounts timely and accurately to promote a positive client experience.

What you'll do:

• Investigate and resolve payment exceptions during the payment processing cycle and in compliance with policies and regulations.

• Analyze payment discrepancies and reconcile financial data across various systems to ensure accuracy.

• Communicate payment discrepancies to inform internal and external stakeholders including issuer remediation and escalation to management.

• Support and monitor existing automations, working directly with project analysts on issue resolution, enhancements, and testing

• Partnering with subject matter experts to support issue remediation and escalate concerns when needed

• Working with internal teams and external network representatives to resolve operational issues

• Supporting internal and external association or network releases impacting daily work

What will you need to have:

• Experience in Payment Exceptions/Suspense, Reconciliation, Banking, and/or similar discipline

• Experience in data analysis

• Experience in Excel

• 3+ years of an equivalent combination of education, work and/or military experience

What would be great to have:

• Bachelors degree

• Experience with data entry, Microsoft 365, Microsoft Power BI, Power Automate, or other business process automation tools

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• This role requires use of a computer and audio equipment.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being

• Paid holidays and generous time away policies

• No-cost mental health support through Employee Assistance Programs

• Living Proof program to recognize your peers' extra effort with points redeemable for rewards

• Eight Employee Resource Groups to foster a collaborative culture and expand your network

• Unparalleled professional growth with training, development, and internal mobility opportunities

• Medical, dental, vision, life, and disability insurance options available from day one

• Retirement planning and discounted shares with the Employee Stock Purchase Plan

• Tuition assistance and reimbursement program

• Paid parental, caregiver, and military leave

#LI-VA1

Salary Range:

$47,000.00-$60,000.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.