Care Navigation Coordinator Intern | PRN

Awarded Best Quality of Care - Once Again!

Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most.

At Community Hospice & Palliative Care, we're honored to be recognized with the Hospice Honors Elite award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers.

We're here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay.

Position Summary The Care Navigation Center (CNC) Coordinator PRN role is responsible for processing referrals into Community Hospice and Palliative Care, PACE, and Home Health programs. This includes completing intake processes, entering data, verifying insurance, scheduling assessments, and coordinating with referral sources, patients, and families. The role ensures seamless and efficient transitions into care and delivers excellent customer service. Essential Functions

• Serve as the primary contact for inbound and outbound customer service.
• Provide support via phone, fax, or email to internal and external stakeholders.
• Document all communications and referral details accurately in electronic systems.
• Facilitate referrals with a focus on customer service and efficiency.
• Respond to inquiries related to hospice, palliative, PACE, and home health services.
• Coordinate service initiation with admissions staff, clinicians, and external partners.
• Schedule assessment visits promptly and cost-effectively.
• Accurately input data into Electronic Medical Records (EMR) and relay referral details.
• Take ownership of referrals and ensure timely follow-up.
• Explain services to patients and families by phone or in person.
• Effectively multitask in high-volume environments.
• Seek nurse guidance when managing complex clinical intake cases.
• Maintain strict confidentiality in accordance with HIPAA regulations.
• Meet performance standards related to productivity, accuracy, and timeliness.
• May mentor or support less experienced team members.
• Be available for overtime and weekend work as needed.
• Perform additional duties as assigned.

Qualifications Knowledge and Critical Skills

• Strong customer service and call center capabilities.
• Proficiency in data entry and computer systems.
• Effective communication, time management, and organizational skills.
• Ability to interact professionally and empathetically with others.
• Understanding of healthcare referrals and service coordination.

Experience

• At least five (5) years of customer service experience.
• At least five (5) years of experience in a call center environment.
• Healthcare environment experience is preferred.

License / Certification

• None required

Education

• High school diploma required.
• Medical certificate (e.g., CNA, Medical Coding) or associate degree or higher preferred.

Other Requirements

• Must uphold patient confidentiality and HIPAA compliance.

The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable.This description is intended to describe the general nature and level of work performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions required of employees in this position. The organization reserves the right to modify or amend the duties of the position or to require that additional tasks be performed as organizational needs change. This description does not constitute a contract of employment, and employment with the organization is at-will, meaning either the employee or the organization may terminate the relationship at any time, with or without cause or notice.

Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at View email address on click.appcast.io.

We participate in E-Verify to confirm the employment eligibility of all newly hired employees.

Where applicable, and as required by law, employment with Community Hospice & Palliative Care may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here:

Equal Opportunity Employer