Claims Supervisor

Build the Future with Us — EquipmentShare is Hiring a Claims Supervisor At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before . We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Claims Supervisor at our Corporate Headquarters in St. Louis, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Claims Supervisor is responsible for Tesla rental vehicle claims, with potential expansion to trucks and vans. This role manages claims from incident to resolution, ensuring thorough investigation, accurate documentation, and efficient handling The Claims Supervisor will oversee team performance, scheduling, claim quality, and process improvements while collaborating with insurers, rental platforms, and internal fleet teams The position requires a self-motivated, detail-oriented leader who can manage multiple claims in a fast-paced environment Primary Responsibilities Claims Management & Oversight Manage the full lifecycle of Tesla rental claims from notification through resolution and payment Lead three Claims Representatives to ensure accurate, timely, and consistent claim handling Review claims for accuracy, documentation, liability, damages, and financial recovery Monitor open claims and follow up with customers, insurers, platforms, and repair shops Escalate and promptly resolve complex claim issues Maintain complete and accurate claim files Team Leadership & Accountability Hold Claims Representatives accountable for results, quality, productivity, and follow-up Set clear team expectations, priorities, and performance standards Conduct regular performance reviews and provide coaching and development Manage employee scheduling to maintain operating coverage Assist with onboarding and training new team members Foster a culture of ownership, urgency, accuracy, and continuous improvement Claims Investigation & Research Investigate claims using multiple internal and external tools and data sources Use Slack, Front, rental systems, telematics, records, photos, and repair files to establish timelines and responsibility Analyze incident reports, agreements, insurance records, estimates, and invoices Identify discrepancies, missing data, and liability risks to strengthen claims Verify claims are fully documented before submitting to insurers or third parties Insurance & Rental Platform Management Work directly with adjusters to negotiate and settle claims Maintain professional communication with insurance carriers Manage platform claims, including EON, Turo, and Zevo Understand specific claim and documentation rules for each partner platform Respond promptly to inquiries from adjusters and platform partners Track and follow up on pending payments, approvals, and claim decisions Fleet & Repair Coordination Partner with the Fleet Department to inspect, repair, and return Teslas to service quickly Audit repair estimates and invoices for accuracy and claim support Coordinate with repair shops and fleet staff to clarify details Minimize vehicle downtime through efficient claim and repair tracking Resolve variances between estimates, completed work, and billing Process & Workflow Improvement Develop and maintain claims workflows, systems, and SOPs Improve cycle times, productivity, collections, and documentation Establish standard workflows and team accountability measures Propose system and process upgrades to the Training & Operations Manager Help create KPIs and reporting to evaluate claims performance Drive operational efficiency and cost-reduction initiatives Demand & Subrogation Oversee demand and subrogation efforts Ensure proper documentation to support recovery from responsible parties Track open recovery opportunities Demand and subrogation experience preferred Why EquipmentShare? Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward. We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special . Perks & Benefits Competitive compensation Full medical, dental, and vision coverage for full-time employees Generous PTO + paid holidays 401(k) + company match Gym membership stipend + wellness programs (earn PTO and prizes!) Company events, food truck nights 16 hours of paid volunteer time per year — give back to the community you call home Career advancement, leadership training, and professional development opportunities About You You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who: See challenges as opportunities Embrace change and continuous improvement Bring energy, effort, and optimism every day Skills & Qualifications Strong organizational and time-management skills Exceptional attention to detail Ability to manage a high volume of claims while maintaining accuracy and follow-through Strong written and verbal communication skills Ability to communicate professionally with insurance adjusters, customers, vendors, repair facilities, and internal departments Strong investigative and problem-solving abilities Ability to research information across multiple systems and platforms Strong computer and technology skills with the ability to quickly learn new systems Ability to hold team members accountable while providing appropriate coaching and support Ability to work independently and make sound decisions within established processes Education and Experience: High school diploma, required College degree, preferred At least 2 years experience in claims, insurance, rental car, fleet or related experience At least 1 years supervising a claims, insurance, rental car, fleet, or related operations team Prior rental car claims experience strongly preferred Experience working with Tesla vehicles or EV fleets Experience working with Turo, EON, Zevo, or similar rental platforms Insurance claims experience Demand and subrogation experience Experience working with collision repair facilities and body shops Experience reviewing repair estimates and invoices Experience developing or improving claims workflows and operating procedures Experience managing claims for a multi-location rental fleet Physical Requirements: Prolonged periods sitting at a desk and working on a computer A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do. EquipmentShare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities. #J-18808-Ljbffr Socket.dev