Front Desk Clerk

Introduction
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Overview
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.


Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.
• Adhere to established department and property policies and procedures regarding guest service standards.
• Must be willing to cross-train in other departments of Hotel Operations as instructed by management.
• This is a uniformed position, which requires that team member's are in compliance with uniformed appearance standards while on duty.
• Greet, register, and assign rooms to guests.
• Date-stamp, sort, and rack incoming mail and messages.
• Answer inquiries pertaining to hotel services, shopping, dining, and travel directions.
• Keep record of room availability and guest's accounts, manually or by computer.
• Compute bill, collect payment, and make change for guests.
• May post charges to guest's bill.
• Make and confirm room reservations for guests.
• Assist in the group sales efforts as specified by PBX Supervisor or Front Desk Supervisor.
• Complete all necessary reports as assigned by your supervisor.
• Maintain lobby area and coffee bar.
• Must be willing to work alone, supervised, non-supervised when needed.
• Assist customers in completing Star Awards applications.
• Enter membership information into computer
• Provide embossed card to members.
• Answer incoming calls in a timely manner.
• Ability to enter Hotel (LMS) and Entertainment (Show gate) in computer.
• Ability to run all reports pertaining to reservations.
• Comply with Company and department policies and procedures.
• Answer PBX courteously and promptly using designated language consistently.
• Know all in-house extensions.
• Take messages and insure delivery to proper individual.
• Place all emergency calls.
• Ability to use paging system.
• Compute bill, collect payment, and make change for guests.
• Keep record of room availability and guest's accounts, manually or by computer.
• Know how to enter wake-up calls for guests.
• Knowledge of property and current promotions.
• Be familiar with Director, Managers, and Supervisors on property.
• Be flexible with schedule.
• Assist in the group sales effort as specified by supervisor.
• Take reservations for marketing events.
• Ability to enter Entertainment reservations.
• Date-stamp, sort, and rack incoming mail and messages.
• Greet, register, and assign rooms to guests.
• Assist customers in completing Star Awards applications.
• Enter membership information into computer
• Provide embossed card to members.
• All other duties as assigned.

Requirements

• General knowledge of Microsoft Word, Excel, and Outlook is a plus.
• Excellent communication and guest service skills are a must.
• Must have a pleasant voice.
• Must have clear handwriting.
• Ability to handle high volume and stress.
• Typimg skills at least 45 wpm.
• Excellent guest service and communication skills resquired.
• Must take a typing test (25 WPM).