Client Account Representative

Client Account Representative

At Story Lane Box, we believe that powerful stories drive powerful business connections. We are a strategic branding and storytelling agency committed to helping businesses communicate their identity with clarity, creativity, and purpose. Our collaborative team thrives on innovation, results-driven strategies, and long-term client success. As we expand our footprint in Detroit, we're looking for motivated professionals to grow with us.

Job Description

We are seeking a dedicated and results-oriented Client Account Representative to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring that their expectations are met and exceeded through exceptional service and efficient project execution. Your ability to manage relationships, coordinate internal resources, and provide strategic input will be essential to driving long-term success.

Responsibilities

• Serve as the liaison between clients and internal teams to ensure project alignment and satisfaction
• Manage client accounts, including onboarding, updates, reporting, and follow-ups
• Identify client needs and propose tailored solutions to meet business goals
• Monitor account performance and resolve issues or concerns proactively
• Maintain accurate records of client communications and agreements
• Provide regular updates to senior management regarding client progress and opportunities
• Support the implementation of client-focused strategies to drive retention and growth

Qualifications

Bachelor's degree in Business, Communications, Marketing, or a related field

13 years of experience in client account management, sales, or customer-facing roles

Strong communication, organizational, and problem-solving skills

Ability to multitask and manage multiple accounts with attention to detail

Proficiency in Microsoft Office and basic CRM systems

Ability to work both independently and as part of a team

Additional Information

• Competitive salary: $67,000 $70,000 annually
• Opportunities for career growth and professional development
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Supportive and collaborative work environment
• Regular team-building and development activities