Program Analyst

Summary This position is located at the Kentucky Consular Center (KCC), Office of Domestic Operations, Visa Directorate, Bureau of Consular Affairs (CA/VO/DO) in Williamsburg, Kentucky. KCC activities improve the efficiency of overseas visa operations while strengthening U.S. visa and border security. Click here to learn more about the Bureau of Consular Affairs. Responsibilities Identifies and translates complex data analytics concepts, findings, and limitations into concise, written and graphical data analysis to evaluate the effectiveness of program operations. Provides authoritative guidance; advising management on issues related to visa adjudication and processing, system interactions, process stages, fail-point identification, and fraud prevention capabilities. Provides technical advice in collecting, analyzing, interpreting and communicating insights from data. Performs analysis to identify effective administrative processes and those that are ineffective across bureau and/or Department lines. Requirements Conditions of Employment Qualifications Applicants must meet all the qualification requirements described below by the closing date of this announcement. Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience developing data-driven solutions to address program challenges. Experience assessing project risk through continuous monitoring and communication with contractors, leadership, and customers stakeholders. Experience with development, examination, investigation, adjudication, or authorization in relation to visa and/or immigration laws of the United States. Experience utilizing data analysis, visualization, automation, and process management tools to design structured queries, generate original reports, and provide data driven recommendations There is no substitute of education for specialized experience for the GS-13 position. Education Education requirements do not apply to this vacancy announcement. Additional Information To request a reasonable accommodation for additional time on the timed sections of the assessment, please submit your request using the “Request a Reasonable Accommodation” button within the Assessment Application. For all other reasonable accommodations at the U.S. Department of State, please contact the Office of Accessibility and Accommodations (OAA) at View email address on click.appcast.io. OAA is responsible for reviewing and adjudicating reasonable accommodation (RA) requests for the Assessment Battery being used for this announcement. The following applies to all RA requests: RA requests cover additional time on timed sections only. Applicants submitting a RA request MUST attach supporting medical documentation signed by a licensed, treating medical provider. The documentation should describe the nature, severity, and expected duration of the condition, identify the relevant medical condition or diagnosis, and explain the basis for the requested extension. RA requests that do not contain supporting medical documentation attachments at the time of initial request may be subject to further review. Note: the following documents do not, on their own, qualify for automatic approval of the RA request: Schedule A letters, VA benefits letters, or SSA letters. Applicants MUST submit their application before the vacancy closes, even if pending an accommodation decision. Applicants are encouraged to carefully follow instructions related to medical documentation provided in the vacancy announcement prior to beginning the RA process. Applicants will have 48 hours after their RA request is adjudicated to complete the assessment battery. Scores generated after the allotted timeframe will not be admissible and the applicant will not be considered further for the vacancy. If a different type of RA is needed, please contact OAA directly at View email address on click.appcast.io. If eligible, situational telework agreements may be permitted with supervisory approval. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions. Veterans: Veterans' preference points are added to the passing score of candidates eligible for either 10-point or 5-point preference. Qualified veterans who have a compensable service-connected disability of at least 10% or more are listed at the top of a certificate regardless of score. Other 10-point and 5-point preference eligible veterans who meet the eligibility and qualification requirements are placed in score order. View information on veterans' preference on OPM's Fed Hire Vets website. Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP): View OPM's CTAP & ICTAP eligibility website for more information. You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority consideration. To be considered Well-Qualified applicants must: score an 85 or above, meet Minimum Qualifications, and demonstrate proficiency in some, but not all major aspects of the position.