Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2019 and is a close-knit team of two who work hard and genuinely enjoy working together. We’ve built a tight office culture where teamwork comes first, and we make it a priority to create a positive, supportive environment.

Outside of the office, I spend a lot of time coaching sports and staying active in the community. We’re currently working on partnering with Soles4Souls to provide shoes for kids in need and participate in multiple golf tournaments each year to support local fundraisers. Giving back is important to us, and we’re always looking for ways to make an impact.

In the office, we keep things collaborative and fun. We cook meals together for lunch, have a ping pong table for a quick break, and believe you can work hard while still enjoying your day. We offer PTO, health benefits, licensing reimbursement, and a strong focus on work-life balance.

We’re looking for someone who is driven, motivated to grow, and excited about earning based on performance. If you want to build your income, develop your skills, and potentially grow into an Agent Aspirant role in the future, this could be a great place to start that journey.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jason Jackson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.