IT Operation Architect

IT Operation Architect

One of our direct clients is looking for an IT Operation Architect.

Job Title: IT Operation Architect

Location: Mt. Laurel, NJ / Philadelphia, PA (Hybrid)

Duration: 12 Months

Pay Range: $65-70/hr

Top Skills

IT Operation Architect, Telecom Operation Architect, Splunk, Dynatrace, Grafana, aws/azure/gcp, ITIL, SRE, SLO, SLI, Error Budgets, Terraform

Profile Snapshot

Defines/reviews and governs the target-state operational architecture across cloud and on-prem environments —ensuring resilience, observability, automation, and governance aligned to enterprise and telco regulatory requirements.

Must Have

• 10–15 years in IT Ops / SRE
• Telco / comms industry experience essential
• Carrier-grade environments (99.99%+ SLA)
• Knowledge and/or experience in observability stack —Splunk, ELK, Dynatrace, Grafana, or similar
• SLO / SLI / error-budget framework design
• Working knowledge of cloud —AWS, Azure, or GCP
• ITIL / CMMI-aligned operating frameworks

Nice To Have

• TM Forum frameworks (eTOM, SID, TAM)
• Kafka / Spark / Elasticsearch exposure
• AIOps and anomaly-detection tooling
• Multi-vendor program leadership
• GDPR, lawful intercept, data-residency exposure

Key Responsibilities Candidate Requirements

• Lead infrastructure architecture reviews, capacity planning, network and firewall design reviews, and middleware deep dives.
• Establish observability frameworks for metrics, logs, traces; govern SLO / SLI / error budgets, AIOps, and alert noise reduction.
• Drive SRE practices —GitHub actions enablement, service reliability reviews, and operational maturity improvements.
• Own DR / BCP planning, chaos testing, multi-region resilience, wargames, incident command, and post-incident reviews.
• Define standards for Terraform, Ansible, GitOps, automation guardrails, and ITIL-and CMMI-aligned change and release governance.
• Support operational management of hardening exceptions, TSF, SFTP / EProxy troubleshooting, CCP rationalization, physical quotation, and EOSL planning.

The company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.