Security Support Specialist

Job Summary With a direct focus on offering exceptional hospitality, provides dynamic customer service working in a "dual" security services officer/patient services representative role serving as a facility welcome space ambassador. Supports the organization's modernized patient registration strategy by promoting increased self‑serve, patient registration electronic check‑in device utilization while providing routine and on‑demand security services. Essential Functions Performs best in class customer service while maintaining highly visible waiting room coordination to deter violations of hospital policies and criminal acts. Acts as agent to support and encourage self‑service model of patient registration. Documents information on incident reports and other required documents in a thorough, factual and timely manner. Assists team members, visitors, and patients with directions, lost and found items, vehicle assistance, escorts, and other requests for assistance. Provides access control for secured areas. Communicates, collaborates with, and provides appropriate information to patients, visitors, and members of the health care team. Manages verbal/physical conflicts using verbal de‑escalation, physical presence, restraint techniques or other appropriate legal force options. Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required ongoing training and education, including department specific requirements. Maintains required licensure and certifications. Serves as a concierge – greets and communicates with patients or visitors, including hospitality assistance and collecting payments and co‑payments. Performs patient registration and check‑in: confirms patient demographic and insurance information; assists patients with kiosk registration. Qualifications Required High School Diploma or equivalent experience. At least 21 years of age with valid Michigan driver license. LIC‑Driver's License – STATE_MI State of Michigan Upon Hire. CRT‑First Aid – AHA American Heart Association 180 Days. Preferred Associate's Degree or equivalent in Public Administration, Business, or Criminal Justice. Vocational/Technical one‑year certificate from college or technical school. 2 years of relevant experience in customer service, law enforcement or military, or any other related field. Benefits Comprehensive benefits package to meet your financial, health, and work/life balance goals. On‑demand pay program powered by Payactiv. Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more. Optional identity theft protection, home and auto insurance. Traditional and Roth retirement options with service contribution and match savings. Eligibility for benefits is determined by employment type and status. Employment Details Primary Location: SITE – Care Center Rockford – 8501 Meadow Creek – Rockford. Department Name: Security Consumer Support CHW – Grand Rapids Hosp. Employment Type: Full time. Shift: Day (United States of America). Weekly Scheduled Hours: 40. Hours of Work: 9 a.m. to 5 p.m. Days Worked: Monday to Friday. Weekend Frequency: N/A. Equal Opportunity Employer Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. You may request assistance in completing the application process by calling View phone number on click.appcast.io. #J-18808-Ljbffr