The UPS Store 8242 - Retail Sales Associate

Job Description

Job Description

The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

This is an entry level position.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business.

RESPONSIBILITIES         
Delivers outstanding customer service to walk-in customers and telephone inquiries
Continuously practices good listening skills with customers, UPS Store team members, and leadership
Takes ownership of the customer's shipping needs and offers viable solutions
Takes action to learn all product and service offerings, alternative solutions, and industry trends
Must be available to work two Saturdays or Sundays a month
The position requires standing, bending and reaching. Frequent lifting of 1 to 5 pounds and occasional lifting of up to 40-50 pounds
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Maintains a clean, organized, and safe working environment
Performs other duties as assigned

QUALIFICATIONS AND QUALITIES YOU SHOULD HAVE 
High school diploma or GED required
Retail/customer service experience
Good communication and people skills
Able to cross-sell and up-sell products and services
Excellent packing skills
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills
Strong verbal and written communication skills, including spelling and math
Prompt, reliable, and responsible
Able to lift 40+ pounds

WHAT DO WE OFFER YOU
Competitive salary
Full training
Flexible Schedule
Bonus Incentive Plan
Opportunity to be promoted to Assistant Manager

About Us:

The UPS Store network is the world's largest franchisor of retail shipping, postal, printing and business service centers. The UPS Store is a locally owned franchise offering a range of products and services designed specifically to help and support local business owners in the local community. The UPS Store franchises offer consumers and local businesses a wide range of products and services in a single location, including domestic and international shipping, packaging, printing, faxing, mailbox services, postal services, moving supplies, notary and other business services.  We believe in building a welcoming environment where both customers and employees feel valued and appreciated. Our team is our greatest asset, and we are committed to fostering a supportive workplace where you can grow your career in retail.