Technical Writer II

Technical Writer II

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. Join us and become part of a company that's empowering people to unlock their digital potential!

Job Responsibilities

Organize, design, and create end user and developer documentation, including API and SDK documentation as well as developer walkthroughs. Translate complex technical topics into clear, concise language and create effective visual aids. Adhere to style guide standards. Follow product release cycles and collaborate with Product/Engineering teams to determine the impact on existing documentation or need for new documentation. Flag documentation quality issues and suggest improvements to the Product/Engineering team. Manage documentation tasks across multiple projects, including contributing to major product launches, and communicating progress to the documentation team and manager. Develop and maintain up-to-date knowledge of assigned Optimizely software products. Actively contribute to team meetings, including retrospectives and style guide meetings. Use AI-assisted tools for drafting, reviewing, and improving documentation, ensuring all output meets quality standards through critical evaluation before publishing. Help refine existing documentation skills for AI-assisted workflows.

Knowledge and Experience

2-4 years of related documentation experience in a fast-paced or Agile environment. Comfortable using Git-based workflows. Proficient with Markdown and HTML. Ability to grasp technical concepts quickly and curious to learn new technologies. Understanding of Agile software development processes, including writing user stories and managing tasks in an iterative environment. Strong communication skills, including: Writing, editing, and diagramming. Knowledge of Standard American English grammar and technical writing style norms. Ability to listen actively and ask relevant questions. Ability to work as a productive team member to: Handle multiple concurrent projects. Prioritize work under pressure. Work independently to research and complete assigned projects. Adhere to team processes.

What sets you apart

Experience with Cloud/SaaS/PaaS. Experience with content management systems, A/B testing, or statistical analysis. Experience with Optimizely products (Content Management System, Feature Experimentation, Web Experimentation, Analytics). Experience with Claude code, GitHub workflows, Archbee, and Jira. Familiarity with multiple software development lifecycles. Ability to read and understand code samples. Proficiency in HTML and CSS. Experience with OpenAPI Specification (Swagger). Bachelor's Degree in English, Technical Writing, Technical Communication, Computer Science, or equivalent professional experience, required.