Training Specialist - QMS

Reports To: Director of Implementation Role Type: Full-Time, On-Site About QuikStor QuikStor is the leading SaaS facility management platform for the self-storage industry, delivering a purpose-built, scalable system that serves as the foundation for intelligent automation and modern facility operations. We are in rapid growth mode, backed by significant capital from self-storage industry veterans who share our vision to build the most advanced and scalable operating system for storage operators worldwide. Role Overview The Training Specialist – QMS is responsible for designing, developing, and delivering training programs that ensure both QuikStor team members and customers are confident, capable, and effective users of QuikStor Management Software (QMS) . This role sits at the intersection of product knowledge, implementation, and education. You will create and maintain training materials, deliver live training sessions, host webinars, and ensure internal teams stay current on new features, workflows, and releases. While this role supports internal enablement, its primary focus is client education and training, ensuring customers understand how QMS works, how to apply best practices, and how to fully adopt new functionality as the platform evolves. This role is ideal for someone who thrives in fast-moving environments, can work through ambiguity, and takes ownership of turning complex system changes into clear, actionable learning experiences. Key Responsibilities Client Education & Training (Primary Focus) Design and deliver customer-facing training for QMS, including: Live virtual training sessions and webinars One-on-one and small-group client training Train-the-trainer sessions for customer teams Develop structured training paths for new customers, existing customers, and customers adopting new features. Translate complex system workflows into clear, role-based training for owners, managers, accounting staff, and operations teams. Partner with Implementation and Support to identify training gaps that impact onboarding, adoption, and long-term success. Internal Training & Enablement Develop and deliver training for QuikStor team members, ensuring consistent understanding of QMS workflows, terminology, and best practices. Ensure internal teams (Implementation, Customer Success, Support, Sales) are trained and up to date on: New product releases Workflow changes and known limitations Support internal release readiness by preparing enablement materials ahead of deployments. Training Design & Content Development Perform training needs assessments by reviewing product documentation, release notes, recordings, and SME input. Design and maintain training assets, including: Slide decks and facilitator guides User guides, job aids, and quick reference materials Video tutorials and recorded webinars Knowledge checks and supporting documentation Apply adult learning and instructional design principles (e.g., ADDIE) to create structured, effective training. Continuously update training content as QMS evolves and requirements change. Maintain a centralized training library to ensure consistency across all training materials. Track training attendance, completion, and feedback to measure effectiveness. Identify opportunities to improve training efficiency, clarity, and scalability. Collaborate cross-functionally to ensure training aligns with real-world workflows and customer needs. Required Qualifications 3–5+ years of experience in training, instructional design, learning & development, or customer education (software or SaaS preferred). Proven experience delivering live training (webinars, workshops, or instructor-led sessions). Strong ability to translate complex systems into clear, easy-to-follow learning content. Excellent presentation, facilitation, and communication skills. Highly organized with strong attention to detail and the ability to manage multiple training initiatives simultaneously. Comfortable working in environments where processes and systems are evolving. Proactive, self-directed, and comfortable taking ownership without heavy oversight. Preferred Qualifications Experience training customers on SaaS platforms, enterprise systems, or operational software. Experience supporting software releases, migrations, or platform rollouts. Industry familiarity: self-storage, property management software, accounting systems, or access control solutions. Medical, Dental, Vision, and Life Insurance 401k Retirement Plan Vacation and Sick Time 20 Days of Remote Work Annual Bonus Employee Assistance Program Education Assistance Program Employee Discount Store Discounted Storage QuikStor is an equal opportunity employer. QuikStor does not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. We are committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us View email address on click.appcast.io. #J-18808-Ljbffr QuikStor