Account Manager

Job description

The 340B Account Manager is responsible for maintaining customer satisfaction and acting as the primary point of contact for customer needs, including but not limited to troubleshooting issues, software training and knowledge, strategic analysis, proactive communication and identifying customer needs. This role requires a strong emphasis on customer service, responsiveness, and ability to foster long-term customer relationship growth.

• Essential Functions:
• Client Relationship Management: Build and maintain strong, lasting client relationships and consistent meetings/engagements with clients to review client program success.
• Company Representation: Serve as primary point-of-contact for clients, including written communications, in-person or virtual meetings, and ticket management.
• Strategic Planning: Create and implement plans that align with client goals and drive program growth.
• Data Analysis: Analyze data to assess program performance and identify areas for improvement.
• Cross-Functional Collaboration: Coordinate with multiple internal 340B teams to ensure cohesive product delivery, communication, timely/accurate delivery of services, and amplify customer-aligned goals.
• Client Education: Educate clients on Cervey platforms and operations.
• Problem Resolution: Address client concerns quickly to ensure satisfaction and retention.
• Market Analysis: Stay updated on industry trends and regulatory changes to maintain a competitive edge.
• Risk Management: Identify and manage risks to protect the organization’s interests.

Qualifications:

• Education: Bachelor’s degree
• 340B ACE Preferred
• 2+ years of experience in 340B applications and account management.
• 2+ years of experience in direct client-facing role, providing 1:1 support.

Required Skills:

• Excellent communication and interpersonal skills, with the ability to work well with both clients and internal teams.
• Strong organizational skills, with the ability to manage multiple projects and deadlines.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) with emphasis on Microsoft Excel
• Experience operating CRM software, such as Salesforce
• Detail-oriented with a focus on quality and accuracy.
• Ability to work independently and as part of a team.
• Customer-focused mindset

Employment Type:

Full-time