People & Culture Manager

Job Description The People and Culture manager supports the administration and delivery of key People & Culture programs and contributes to a positive and supportive colleague experience. This role is responsible for overseeing core colleague support programs including benefits administration, leave of absence management, workers compensation and the annual open enrollment process, ensuring programs are administered accurately and in compliance with company policies and applicable regulations. The Benefits Manager is responsible for the administration and oversight of the hotel’s colleague benefits programs. This role ensures effective management of benefits including health insurance, dental and vision plans, employee assistance programs, retirement plans, and wellness initiatives. Salary Range $80,000 - $90,000 What You Will Be Doing Responsible for benefits administration and colleague support programs. Areas of responsibility include, but are not limited to, the following: Benefits Administration Oversee the administration of colleague benefits programs including medical, dental, vision, employee assistance program (EAP), and other wellness benefits. Serve as the primary point of contact for colleagues regarding benefits eligibility, enrollment, and program questions. Coordinate with benefits providers and third‑party administrators to ensure accurate and timely processing of benefits. Leave of Absence Management Responsible for monitoring and administration, report generation, and communication with employees, managers, insurance carriers and medical staff regarding Family Medical Leave Act and Hawaii Family Leave Act. Maintain and champion the Dayforce program when administering all benefit programs. Coordinate all benefit correspondence in regard to the interactive process or any and all medical letters between doctors, employee and hotel. Maintain accurate leave records and ensure appropriate communication with leadership regarding employee status and return-to-work timelines. Workers Compensation Oversee the administration of workers compensation claims, including reporting incidents, coordinating with insurance carriers, and supporting colleagues through the claims process. Partner with the Risk & Safety team to ensure timely reporting and follow-up of workplace injuries. Responsible for claims monitoring and administration, report generation, and communication with employees, managers, insurance carriers and medical staff. Maintain and champion the FROL program when reporting all workers comp claims. Ensure all safety action plans are followed up with the injured worker and employee. Support Director of Safety and Security on all safety programs. Maintain all OSHA reporting and incident recordings. Retirement & Savings Programs Administer the hotel’s 401(k) retirement program, including colleague education, enrollment support, and coordination with plan administrators. Provide information and guidance to colleagues regarding retirement plan participation and available resources. Open Enrollment Coordinate and lead the annual open enrollment process for all eligible colleagues. Communicate benefits options clearly and support colleagues in understanding their selections. Ensure timely completion of enrollment and coordination with providers. Benefits Communication & Education Develop and deliver clear communication regarding benefits programs to colleagues and leaders. Conduct benefits orientations and informational sessions to support colleague understanding of available programs. Partner with the Learning & Development team to incorporate benefits education into new colleague orientation. Compliance & Administration Ensure benefits programs comply with company policies and applicable federal and state regulations. Maintain accurate benefits records and documentation. Prepare reports related to benefits participation and program utilization as required. Colleague Support Provide timely, personalized, and professional service to colleagues regarding benefits-related matters. Maintain confidentiality when handling sensitive colleague information. Support People & Culture leadership with benefits program administration and colleague wellness initiatives. Provide support to colleagues who have undergone any crisis situation or trauma. Support a safe working environment by ensuring local regulations and Accor Hotels safety standards are upheld for workplace health and safety. Have a thorough understanding of the Accor Hotels and brand specific crisis procedures and ensure they are followed in times of need. Health and Wellness Programs Coordinate and organize the hotel’s Health & Wellness Fair, partnering with benefits providers and community organizations to provide colleagues with information and resources related to health, wellness and preventative care. Collaborate with insurance carriers, wellness vendors and internal departments to promote participation and engagement in wellness initiatives. Support initiatives that encourage colleague wellbeing, including wellness education, preventative resources, benefits awareness programs. ADA Accommodations Coordinate and administer the ADA accommodation process, working with colleagues, managers and medical providers to support reasonable workplace accommodations. Ensure compliance with applicable federal and state regulations related to workplace accommodations and disability management. Maintain accurate documentation and confidential records related to accommodation request and approvals. Partner with department leaders and P&C leadership to support effective return-to-work accommodation plans for colleagues. Benefits Reporting & Analytics Monitor and analyze benefits utilization participation and program costs to support effective management of benefits programs. Prepare benefits report and provide insight to People & Culture leadership support strategic decision making and budget planning. Partner Regional Director of P&C, Finance and benefit providers to review plan performance, identify trends, and recommend program improvements. Support the evaluation of benefits offerings to ensure programs remain competitive and aligned with colleague needs. Schedule Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel. Qualifications Skills Knowledge of employee benefits programs including medical, dental, retirement plans, and employee assistance program. Ability to explain benefits programs and policies clearly to colleagues and leaders at all levels of the organization. Strong organizational and administrative skills with the ability to manage multiple processes, deadlines and documentation. Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook. Strong attention to detail and ability to maintain accurate records related to benefits, leave administration and workers compensation. Ability to maintain confidentiality when handling sensitive colleague information. Strong interpersonal and communication skills with the ability to provide guidance and support colleagues. Must be able to multitask and be detail-oriented in a fast-paced, high-volume environment, and strong time management skills. Ability to track benefits participation and assist with reporting related to benefits program and utilization. Ability to work independently while collaborating effectively with People & Culture team, department leaders and external providers. Strong service orientation and commitment to providing supportive response service to colleagues. Ability to interpret policies and procedures and provide clear guidance to colleagues. Education Bachelor’s degree in Human Resources, Business Administration, Hospitality Management or related field preferred. Equivalent professional experience in Human Resources or benefit administration preferred. Experience Minimum 2-4 years of experience in Human Resources, benefits administration or related HR functions preferred. Experience supporting employee benefits, compensation programs, leave of absence processes or HR operations preferred. Experience in hospitality or service-oriented environments is an asset. Licenses or Certificates SHRM Certification Benefits certification Professional training related to benefits administration, leave management or workers compensation Additional Information All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This position does not offer sponsorship of work visas. Resumes submitted that cannot fulfill these requirements will not be considered. #J-18808-Ljbffr Fairmont Hotels & Resorts