Mail Room Senior Coordinator

Mail Room Workflow Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Experienced individual contributor responsible for executing and coordinating complex CRIOM mail room workflows. Acts as a knowledgeable resource within assigned workflows, supports training and issue resolution, and contributes to documentation improvements under guidance.

This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 3:30 pm. It may be necessary, given the business need, to work occasional overtime.

This will be paid on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Independently process complex incoming and outgoing mail workflows
• Support onboarding and training activities using established materials
• Maintain trackers and contribute to process documentation updates
• Troubleshoot non-standard issues and partner with Specialists OR leadership for resolution
• Coordinate day-to-day task flow for assigned workstreams (no ownership of design or metrics)
• Contribute to documentation updates and workflow refinements
• Adhere to HIPAA, PHI, URAC, and internal quality standards in all mail room and documentation activities
• Demonstrate alignment with organizational mission, values, and culture in all interactions
• Perform additional duties as assigned to meet evolving business needs

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent years of work experience
• Must be 18 years of age OR older
• 1+ years of administrative and / OR data entry experience
• Proficient with Windows PC applications, with the ability to navigate and learn new computer system applications
• Proficient in using document management software and mailroom equipment, with the ability to navigate & learn new software tools and equipment
• Ability to work in a fast-paced environment and support multiple priorities
• Organizational skills with attention to detail
• Proficient in data entry accuracy
• Ability to apply critical thinking skills and problem-solving skills
• Must be able to lift a minimum of 50 pounds
• Ability to work full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 3:30 pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• 1+ years in scanning, printing, shipping, OR other mailroom related work experience
• Knowledge / experience with multi-functional databases
• Knowledge / experience with short term and long-term records storage and management
• Knowledge / experience with pharmacy/medical terminology
• Proficient in Adobe Acrobat and Microsoft Programs

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.