Senior Operations Manager

Senior Operations Manager

The Jewish Federation of Cincinnati (JFC), the backbone organization that catalyzes our community in common purpose, is seeking a Senior Operations Manager. JFC welcomes all cultural backgrounds and faiths including those of every socioeconomic status, race, gender, national background, sexual orientation, gender identity, and physical, mental, and developmental ability. The Federation is a community-driven convener, mobilizing diverse groups toward collective action. We are problem-solvers and opportunity-makers with unparalleled reach, raising funds and allocating resources where they're most needed. Connected by our values and tradition, we act as a force for good in the world: caring for the elderly, striving for social justice, keeping our community safe, combating antisemitism, and bringing crucial aid to the most vulnerable. We may come from different places and express our Jewishness in different ways, but we are unified in our vision to build a flourishing, diverse Jewish community for future generations.

Position Summary:

The Senior Operations Manager supports the overall operational needs of the Jewish Federation of Cincinnati. The Senior Operations Manager will report to the Chief Operation Officer and will also be responsible for management of the Data Systems Administrator and Operations Manager.

Essential Functions:

• Project Management: Provide leadership for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with organizational strategy, commitments and goals. May manage the project budget. Develop project plans resource allocation, and timeline. Manage the day-to-day operational aspects of a project and scope. May direct assigned project team ensuring effective utilization of resources. Reports on progress of the project to all stakeholders. Provides detailed organizational communication plans when clinical operations are impacted.
• Client Relations: Manages our effort to continuously improve client operations, internally and externally. Establishes robust client relationship management practices and systems.
• Grants Management & Development: Manage grant application processes. Grant reporting and data management. Work with M&E team on alignment of metrics.
• Systems Transition Management: JFC is currently undergoing many systems transitions in the next 4 years. The Senior Operations Manager will be leading, managing and training in this space within multiple systems.
• Cincy Journeys Grants Administration and Management: Manage Operations Manager which handles the day to day details of Cincy Journeys. Application and Payments Processing. Tracking, Reporting & Analysis of data.
• Data Systems Management: Manage Data Systems Administrator. Experience providing customer service and user support related to data operations, customer relations management (CRMs), and/or fundraising platforms. Strong qualitative and quantitative analysis and research skills, with the ability to effectively translate information to a wide variety of stakeholders. Donor Database. Grants Management Database. Reporting across the organization. Data hygiene.
• Works closely with Development, Community Planning & Engagement, Jewish Community Relations Council, Finance, HR and Marketing on the following: Management of Cross-Functional Committee. Development operations including but not limited to donor relations and gifts management, acknowledgement letters. Collections. Reporting for Annual giving (including Directed Giving) and Endowments. Restricted endowment distributions. Marketing Operations. Involvement in Chai Committee.

Position Qualifications:

• Bachelor's degree required.
• Minimum of 5 years of related work experience.
• Exceptional operational track record: proven ability to create and implement business systems and processes
• Passion and proven track record for finding multivalent operational problems and challenges in complex businesses, and fixing them
• Proven ability to create, maintain, and improve technology-enabled client process and procedure that works for clients and for the team that is delivering service
• Background in developing analytics for systems, process, and their intersections with finance
• Excellent interpersonal and communication skills, meticulous attention to detail and follow-up.
• Problem-solving and critical thinking skills to develop strategies that help overcome departmental challenges and enhance the organization's performance.
• Self-starter with demonstrated ability to set goals, tasks and timetables and manage workflow.
• Must be organized, detailed and have ability to multi-task.
• Entrepreneurial, can-do attitude.
• Some early morning meetings, evenings and weekend meetings and events are required.
• Ability to work in and build strong collaborative team, both internally and externally.
• Proven ability to work collaboratively across departments and disciplines to deliver projects focused on delivering excellence to clients
• Demonstrated ability to establish and meet objectives and performance standards

Commitment to the mission of the Jewish Federation of Cincinnati and knowledge of Jewish customs and practices. Proficiency in MS Office Suite, and various electronic communication tools. Experience with project management software a plus.

Benefits We Offer:

• Robust medical, dental, and vision insurance.
• Talent management & professional development programs and learning opportunities
• Competitive 401(k) program with company match and additional contribution opportunities.
• Complimentary single membership to the Mayerson JCC Fitness Center + discounts to the onsite café and spa
• F.S.A, employer matched H.S.A, life insurance, LegalShield plan, tuition reimbursement and more
• Paid Time Off: 15 days' vacation, 12 days of sick, and 10+ paid holidays per year
• Fun, collaborative, business-casual work environment