Senior Registration Associate

Sr. Receptionist (Sr. Registration Associate) - Troy, NY - Full Time

Employment Type: Full time

Shift: Day Shift

Hours: 8:15-4:45 with 1-3 evenings per month required

If you are looking for a position as a Sr. Registration Associate in Albany, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. This position is located at 2 New Hampshire Ave, Troy. Position Highlights:

• Quality of Life: Where career opportunities and quality of life converge
• Advancement: Strong orientation program, generous tuition allowance and career development
• Work/Life: Monday Friday Office Hours

What you will do:

The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service oriented operation of a medical practice. The Senior Registration Associate will perform all job functions in a courteous and professional manner consistent with the mission and core values of St Peter's Health Partners Medical Associates. Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows:

• Scheduling and registration
• Check-in
• Check-out
• Charge entry/claims
• End of day processes
• General duties including but not limited to:
• Document processing
• Scanning
• Inbox monitoring

Responsibilities:

Ensure distribution of work throughout the team is sufficient to meet daily schedules

Display leadership qualities

Manages daily staffing needs in coordination with office and float pool managers

Serve as a mentor and role model to all colleagues

Schedules patient appointments to maximize patient access

Handles all incoming calls and directs appropriately

Registers patient, obtains necessary consent forms and patient demographic data

Collects co-pay at check-in/or check-out when applicable

Documents monies collected and generate patient receipts

Acts as liaison between patients and clinical staff; monitors for delays and informs patient

Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests

Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned

Obtains referrals for specialist office visits

Consistently and accurately passes charges in accordance with office policies and procedures

Information Processing:

Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record

Parses accurately in compliance with expected standards

Maintains patient confidentiality and adheres to HIPAA regulations

Works cooperatively with all team members to ensure quality patient care at all times

Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others

Cross covers other areas needed

What you will need:

Strong leadership skills required

High School Diploma/Equivalent Required

Demonstrated proficiency with Microsoft Office product and other computer applications

Demonstrated experience with delivering successful customer service

Demonstrated experience with handling multiple priorities in a deadline driven environment

Managing difficult customers respectfully and without confrontation

Previous medical office experience preferred

Ability to lift 25 lbs.

Pay Range: $18.50-$23.90

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.