Senior WFM Leader: Forecasting, Scheduling & Insights
$122.7k - $196.3kLegalZoom.com, Inc.
LegalZoom.com, Inc. is seeking a Senior Workforce Manager to oversee workforce management for traditional contact centers in Austin, Texas. This role involves leading a team of analysts to deliver precise forecasts, staffing, and schedules while achieving service levels and enhancing customer experience. Candidates should have 5-7 years of relevant experience and the ability to influence decisions through clear data presentations. The position offers a competitive salary range of $122,700-$196,300 along with benefits including 401(k) matching and disability insurance. #J-18808-Ljbffr LegalZoom.com, Inc.
Vacancy posted 1 day ago
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